The heat pump stopped working after 4 years in my 4 years old condo. After much frustration, I called a technician from another company who told me that I needed to get a new heat pump so a friend recommended Thermo Cool Mechanical. I called them, got a quote and had them supply and install the equipment. The technician, Brandon, arrived on time on the day of the appointment. He explained in simple terms what the problem was with the broken heat pump which made sense to me for the first time. He continued to explain what he was doing during installation. When he finished the installation, he explained in details how to operate the heat pump. I was very impressed with Brandon as he was very knowledgeable and more importantly, how he explained the mechanics in simple terms. I called my friend and thanked him for his recommendation of Thermo Cool Mechanic and I will use them to do my annual maintenance.
- Company Response
Thank you for your positive feedback.
As a company we feel proud that we were able to exceed your expectations. We pride ourselves in hiring technicians who can provide the highest level of customer service.
If you have any questions or concerns with your unit; please give us a call and one of our knowledgeable staff members will be happy to help you out.
We look forward to seeing you again for your annual maintenance.
Thermo Cool Mechanical Management