Charging excessively high costs for parts (x10 normal cost of part).
Got service on Dec 10, 2014. Had requested quote, but no quote was provided aside from labor stating "parts depends on issue at hand".
Serviceman corrected issue btw 8:30 and 9:30am, as requested, however when i asked how much the parts were he wouldn't provide answer. He called in and asked and immediately i was astonished of the high prices for two small components that are readily purchased at hardware stores: 25 MFD capacitor and Relay.
From my estimation, these parts do not cost more than $20 total. I was charged 210$ for these two small parts.
When i called to complain to customer service rep, she simply replied "this is how much we sell them for" without any validation of these charges.
I think its unethical to overcharge for parts. 10-25% markup is expected but not 1000%.