Thermo Cool Mechanical

My heat pump was not heating, service came and unfortunately found the heat pump had to be replaced he put in a temporary heat pump whil I wait for a replacement.

Rita gave me a "morning" window. The service tech then called to give me an "hour" window, and was actually early. But he waited for me to get to my unit, and diagnosed the problem within 45 minutes.

I was impressed by the promptness and detailed invoice. Good work Thermo Cool

We had an excellent experience with Thermocool. They were consistently prompt and professional, from their initial visit to the final repair. What truly impressed us was their ability to efficiently replace our HVAC unit, even though it was not easily accessible, without causing any damage. The system is now functioning perfectly, and both we and our tenants are delighted with the results. Their promptness in finding solutions and addressing our concerns throughout the process was also greatly appreciated. We highly recommend Thermocool for their outstanding service. Thanks to the entire team for a job exceptionally well done!

Very knowledgeable and quick. Explained everything and answered all questions. He did what other companies couldn't figure out.

Thermo installed a replacement air con system in the unit I bought 2 years before I bought it. Because they did not wrap the water pipes when first installed, condensation dripped onto my drywall ceiling causing mould. They did a great job wrapping the pipes after I cut access holes in the ceiling. I only wish they had worked with the previous owner to wrap the pipes in the first place.

Throughout the installation process, the technician exhibited a high level of professionalism and technical expertise. He took the time to explain the various steps involved in the installation, answering all of my questions with clarity and patience. I appreciated the willingness to educate me on the functionality of the new thermostat, ensuring I could use it to its fullest potential.I highly recommend Their services to anyone in need of HVAC services, and I will certainly be using their services again in the future.

The air conditioner unit stopped working just days before the sale of the condo took effect. The staff at Thermo Cool were awesome at getting the problem diagnosed quickly and the repair done so the sale was not affected. Excellent service. Excellent customer service!

6 calls. Last serviceman was the expert and should have come on the first call. Paid for traines to learn at my expense.

Service man when pulling out unit broke the water valve and had water spill.now I have to pay a plumber before AC can be fixed and I am a senior.very upset and disappointed.

I was worried we would have to replace the unit. The serviceman, Alex, went out of his way to describe what he planned to do. This unit is 12 years old and the fan was now running too slow. He adjusted the speed. Gave me his card and told me to call him if there was a problem. No additional charge, just the cost of the service call. I was very pleased with the prompt and professional service I received.