An appointment was made for 9:00 a.m. on a Friday and they were a "No-Show." I discovered the next day, that they had charged my credit card for the full amount that they had quoted me. I was travelling internationally, leaving on Sunday, and this caused me a HUGE problem as I hadn't made an extra payment on my VISA on Friday, not ever thinking they would just go ahead and put a $3600.00 charge on my visa for work not done, so I didn't have enough left on the card to put a deposit on the rental car, nor a security deposit at the hotel.
I ended up using a different card, but it did not automatically include the car rental insurance, so that's cost me an extra $34.00 CI (= approx $50 day) for the rentla car, which I've rented for 2 weeks.
I am LIVID about this, have written their accounting clerk several times, and she is too lazy to do what VISA told her she should do, and that's to call HER merchant services to remove the charge. She said she put it through the machine but that takes several days to process, and it's now been ONE WEEK and it still has not cleared. Their accounting clerk, Pina IS INCOMPETENT. She is too lazy to call her Merchant Services, and her last communication to me was: "there is nothing further we can do..."
- Company Response
As discussed our appointment are not made based on an hourly basis we try to accommodate all our clientele by providing a one hour notice prior to the service. On the scheduled day of your appointment we were not a "no show" we were unable to meet your 9:00AM request. You had approved the installation of a new unit. The day before the scheduled installation your credit card was pre-authorize (not charge) as discussed and authorized by yourself.
Following the rescheduling of your installation the pre-authorization was voided. However, we are unable to control the time laps in between from our provided and your credit card company. I contact our merchant and they informed me on their end the pre-authorization was lifted.
Should you have any further questions please feel free to contact me.
905.264.8099 x 224
Thermo Cool Mechanical