Thermo Cool Mechanical

Heating & Air Conditioning
Your Heating and Cooling Condo Specialists Etobicoke ON M9W 4P1
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84%

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Reviews by rating (past 12 months)

Reviews for Thermo Cool Mechanical

Average customer rating:
8.2 10 (60 reviews)

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allister.mccabe
allister.mccabe
0 reviews Toronto, ON
10/10

AC unit repair

Technician was quick and did not damage any paint taking the unit out of the wall.

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Company Response

Hello Allister,
From all of us at Thermo Cool Mechanical thank you for the kind words.

Hope to hear from you again,
Thermo Cool Mechanical

mel7
mel7
0 reviews Toronto, ON
5/10

AC maintenance and repair

This was the 3rd time someone had to come out. The first was the yearly maintenance. Second was to replace two parts. On the second run, one part wasn’t available. The third time the 2nd part was replaced. Interestingly, when I received info and the bill for the 1st replacement, I was told the cost of the part and the labour. The second replacement, I wasn’t told the labour cost as I asked for a discount seeing as they didnt have thenecessary part. The requisition I received after the replacement had the labour cost whited out.

Not impress3d.

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Company Response

Hello Mel,
Thank you for taking the time to share.
I have reviewed your file, as it was concerning to hear that 3 service calls were placed at your suite. Is seems there some discrepancies with the above noted; the May 22 2018 visit was your semi-annual pre-paid in suite maintenance. From that recommendations were made to ensure your unit was functioning during the summer months. The recommendations were deferred.

On July 16 2018 a service request was placed for no air condition. Repairs were made, however a part which was proprietary to your unit was required. A quotation (inclusive of parts and labour) was presented shortly after (July 19th). The repairs were approved on August 22 2018 and the service work was complete.

With respects to the the "labour costs" there was no separate labour charge, the estimate submitted and approved was a quote cost, inclusive of parts and labour.

Should you have any further questions please do no hesitate to contact me directly

Angela
Thermo Cool Mechanical
905.264.8099 x 224

Ibrahim A.
Ibrahim A.
0 reviews Toronto, ON
8/10

A/C Unit Installation

The process was very smooth and efficient. The only issue is that the air flow is not as strong in some areas than others.

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Company Response

Hello,
Thank you for taking the time to share and provide feedback. We are pleased to hear your air conditioner is working. With respects to the airflow, please feel free to contact our office to schedule a follow up call.

Thank you,
Angela
905-264-8099 x 224
Thermo Cool Mechanical

sngiamou
sngiamou
2 reviews Toronto, ON
10/10

Heat pump installation

Thermocool Mechanical installed a heat pump for me. The technician used boot covers and drop sheets. He was very professional. The price was competitive than other quotes that I received. Also, the warranty was better than the other competitors. Overall, very satisfied and I would recommend them.

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Company Response

Thank you for your feedback. It was a pleasure working with you and we hope to hear from you in the future.
Please keep follow us on facebook and instagram for season maintenance programs.

Thank you,
Thermo Cool Mechanical

FOWKE
FOWKE
1 review Toronto, ON
8/10

Heat Pump sales, service and repair

Thermocool sold installed a heat pump in 2016, and it developed chronic problems in 2018 after its warranty expired. The unit was serviced multiple times, and removed to the shop twice for repair. Field staff are uniformly courteous and diligent. They are well trained in the mechanical aspects but not knowledgeable about the electronics, which turned out to be the problem. Replacement of the circuit board eventually solved the problem, and Thermocool were able to arrange this as a warranty item which saved us substantial money. Overall our out of pocket costs were some $3,500, including repair charges and emergency heating and air conditioning units, to get this $7,000+ unit back to work. Thermocool went out of their way to make this right for us, but I do think they might have been more on top of the technical side of the electronic problem earlier. Our biggest complaint with the company is that getting status information is almost impossible because the charming telephone operator is the gatekeeper, knows very little, and does not allow the customer to talk to people who know what is going on.

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Company Response

Hello Mr. Fowke,
We appreciate your feedback as we do understand you have had warranty issues with your heat pump unit. As the installing contractor, it has been our duty to ensure your unit is working to its upmost potential. With respects to the electronics of your heat pump unit - For this manufacture particularly, our service staff is versed and trained directly from the manufacture. I can ensure you, we are very familiar with the electronics aspect of your system.

Concerning obtaining technician information, as our customer care is very knowledgeable, technicalities are best explained by qualified experts.
As our service technicians not always accessible via phone as they are on the road, we do have in staff engineers / service managers who are fully accessible - this can be noted our main directory along with all the names and extensions.

We are pleased to hear your unit is operating and hope to hear from you again soon.

Thank you,
Angela
Thermo Cool Mechanical

BORASB
BORASB
1 review Toronto, ON
10/10

Air condition maintenance

Problem was found,appointment was scheduled and air condition was successfully was fixed in Timely manner

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Company Response

Thank you choosing Thermo Cool as your HVAC provider.

Brenda
Brenda
1 review Toronto, ON
9/10

AC was not working

Window of service was a bit long...basically was told to be available all day and my appointment ended up being the last one for the day. Not ideal if you are on a schedule.
However, the service rep was friendly, knowledgeable and efficient. He did not do anything that was not needed and gave me some honest information about my unit to consider. Overall pleased with service, once they arrived.

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Company Response

Hello Brenda,
Thank you for your feedback. We understand a 9-5 time frame is not ideal. However, should you call the morning of your schedule appointment our dispatcher can let you know more or less what time of the day we are expected to arrive. Also, we will provided you one hour notice call prior to our arrival.
We appreciate your kinds works and feedback and look forward to working with you again soon.

Thank you,
Thermo Cool Mechanical

BRIANNA.GILMOUR
BRIANNA.GILMOUR
1 review Toronto, ON
10/10

AC not working

He came and was able to fix the issue right away! Very nice and thorough service. He made sure the system was properly up and running before he left. Very appreciated!

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Company Response

Hello Brianna, We are please to hear your air conditioning is functioning properly.
We look forward to hearing from you again soon.

From all of us at, Thermo Cool Mechanical

STEWART_LAUREN23
STEWART_LAUREN23
1 review Mississauga, ON
8/10

Air conditioning unit

Was done quickly. The gentleman was very efficient and explained what had gone wrong. It was a big relief before the heat that came this weekend

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Company Response

Stewart, thank you for taking the time to review your experience. We appreciate your business and look forward to providing you with quality products and excellent
customer service.

From the Thermo Cool Mechanical team!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.