My AC was acting up in the dead of summer and i knew i needed to get someone to come in to look at it. My initial concern was that i wouldn't be able to get someone for weeks since summer was their busiest months of the year. Luckily they were able to send someone out within only a couple of days...which was great. the not so great thing was that it took the person about 5 days to figure out what was wrong (removed the unit from my condo). The good thing was that he was able to make the recommendation to keep it for a few more years before paying the hefty fee to replace it.