Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
Write a Review
Write a Review

Recommended Professionals

91%(6 reviews)
92%(824 reviews)
79%(36 reviews)
91%(6 reviews)
92%(824 reviews)
79%(36 reviews)
HomeStars
Heating & Air Conditioning
Mac Kay Heating And Cooling
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.6 10 (184 reviews)

Sort by

Private User
Private User
Private User reviews Saint Catharines, ON
10/10

air conditioning

I have over 20 yrs. experience dealing with MacKay I highly recommend them to my friends and relatives. Very professional installation and service. The workers were very polite and efficient.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Wow....thank you for the length of time that you have been with us. If that does not speak volumes , then I am not sure what does.
Usually, I have something to say , but you stopped me in my tracks with this amazing testimony. This is so appreciated. Thank you so very much, from every soul at Mackay Heating and Cooling.

Private User
Private User
Private User reviews Saint Catharines, ON
10/10

installation of a heat pump

MacKay got recommended to us by a family member and since our old system broke down this was the only company we called for an estimate. We have no regrets choosing MacKay, even though an issue we wanted to have corrected from day one took 5 months until it was taken care of. It was obvious that the communication flow within the company was not as it should have been at that point in time. But things like that happen among the best of us, it's a part of life and we would not hold it against them. We are more than happy with the performance of our heating/air-conditioning system and all the team members we dealt with were very knowledgeable and conducted themselfs in a most professional manner. We still would recommend this company.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank yo so much for giving this shout out , despite some confusion on our end. We have been moving our office over the course of little over two months....and we are so sorry, that some messages got confused during that time. Mackay Heating and Cooling, wants to ensure that we have done all we can to leave you with the best service, and the best feeling when all is said and done. Thank you for this great understanding that humans are not perfect, but we know , we will never stop trying to be!!! Thank you and we are now in our new place.!!!!! Feeling like we have it all back together again!!

Gail in Vineland
Gail in Vineland
5 reviews Lincoln, ON
10/10

New furnace and air conditioner

Very impressed with initial sales contact, Peter, and the team of Don & Zack who installed our new furnace & a/c. They fulfilled everything we were looking for in a reputable contractor. Peter gave us a detailed written quote & contract, & explained & answered all our questions which gave us confidence in hiring MacKay. Don & his assistant Zack were on time, polite, maintained cleanliness through the removal and installations, and were diligent & conscientious taking pride in their work. Don even spotted some substandard work in the hook-up of our gas water heater installed last year, and rectified these potential problems by replacing our water heater vent pipe with one dictated by the Gas code. I would highly recommend MacKay.

Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Thank you for your incredible shout out about Mackay Heating and Cooling, and in particular, our great master technician and now estimator, Peter Hillman!!! He is awesome ! Don has been a master installer for many years. We are very happy when he teaches....others what he knows as he is truly incredible at what he does. His work is stellar!! We are fortunate enough to have him working for us. Zack is a hard working apprentice, who is actually the owners, son...and a very hard working young man. He is working to fill some big boots of his Fathers...however, with shout outs like this...he might get there sooner than later!!! thank you so very very much

Private User
Private User
Private User reviews Saint Catharines, ON
10/10

Replacing Air Conditioning

We were very pleased with the whole process from start to finish. The salesperson was not pushy and the installers were neat and tidy and knew what they were doing.

Approximate cost of services:
$4,700.00
Was this review helpful?
Company Response

I am so happy that you are happy. I missed the prompt while we were moving locations and moving from our leased location to our new permanent home!!!!!! We pride ourselves in the skill our sales guys have. Neither are pushy , neither are dishonest. They have been with the company since they were younger , installers and service techs. They are talented and when they come to your home, they have done the work and taught the work, and have so much experience that whatever they are suggesting as the solution, is what will definitely work. They know what they are looking at when they come to your home. This is what makes us really special and why our installations are so outstanding. Thank you from all of us here, from Mackay Heating and Cooling

HomeOwner3.0 in Saint Catharines
HomeOwner3.0 in Saint Catharines
1 review Saint Catharines, ON
10/10

HVAC Install

Fantastic service from start to finish! The salesperson was not pushy, and gave thorough information to us to get the right system for a great price. Installation was smooth, unintrusive and just looks professional and reliable. The installers experienced some difficulty with our (very old) chimney; they let us know immediately, told us what the possible recourses may be, and made sure the chimney liner was properly installed. Very indicative of all interactions with MacKay: upfront, thorough and keeping us informed throughout!

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you for this incredible review. We are thrilled to have you write this and explain with great detail. We work very hard and although no one is perfect, we sure do try. IF something comes up we are on it in a flash. The owners are very involved with the company. In fact the owner, is fixing a pool heater right now...as the other techs are all working in this extreme heat. Thanks for writing such a wonderful shout out. Mackay Heating and Cooling is local, family owned, operated, and we are honest!! Thank you so very much.

Carol from St. Catharines
Carol from St. Catharines
3 reviews Saint Catharines, ON
10/10

New furnace and cooling system

Excellent company, I have been dealing with MacKay's for years both at this home and my previous home. Every year I have them clean my furnace and have always been very pleased with their work. 2 weeks ago I had them install a new furnace and air conditioner. I know you should always get 3 or more quotes but I can honestly say I only got MacKay's quote. I know the quality of work they do and I knew I was going to get them to do the job so I did not waste my time or another company's time with other quotes. Don and Zack did SUPERB work, I was extremely impressed with them. They were very helpful in showing me how to use my new thermostat and answered all of my questions.
Maureen (the gal in the office) is ALWAYS friendly even when I call to ask a silly question.
Even though Adam one of the service techs had nothing to do with this job I have to mention him because I always ask for him when I get my furnace cleaned yearly he's another good employee, but then of course they all are.
I HIGHLY RECOMMEND MacKay's for maintenance, service and new equipment.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you for this great great review. A couple reasons..I must mention. For one, you returning to us without comparing; is pretty much the biggest award, complement, achievement, i think we could ever hope to ask for. That to us , is success. Thank you for this incredible write up. I am going to share this with EVERYONE , that I can hold down to listen. hahaha

Another reason, my son, Zack, you mentioned. He is the owners son, and a third generation tech to be!! Pretty exciting to see his name mentioned at the same bar that is held by donny. Donny, is the master of the industry for installation. I have to tell you ,that looking at Donnys' work, every single time is just ART.

Maureen, is such a talent that we have had to add three more service techs to keep up with her, reminding our customers. It is a tedious, mundane and sometimes, depressing task. She is always on her calls though, because, not reminding one person, would cause her to take great concern personally. It means that much to her. She means that much to us.

Adam....is a great great tech, that cares from his soul, not just his heart. He is an incredible human being and a talented, thorough, caring tech. His work ethics and personal ethics, are somewhat of an example as far as what kind of person you want coming into your home and working on your heating and cooling. Side note, he likes to bring doggie treats in his pockets!!!

I could do a write up on each and everyone of my , " work family"....but, if you scroll through, i think everyone has been given a shout out.

These guys shine. We stand behind and they shine. We are truly , I have to tell you after working on this internal part of the company for years, tell you that the people in this company , are the most incredible people you could ever ask to trust with our liabilities ever!!!! Mackay Heating and Cooling has come a very long way, and your testament just put icing on the cake. We thank you .

danimur_905 in Thorold
danimur_905 in Thorold
1 review Thorold, ON
10/10

Extraordinary Service Heating and Air Conditioning

I came home from vacation this winter to a house that was freezing as cold air was being blown in from the furnace in my attic. At dawn on a Sunday morning I was on the phone to Mackay after having read the reviews on this site, expecting to leave a message and shiver all day until someone returned my call on Monday morning. Within 5 minutes of my call I received a call back from a technician who apologised that it would be an hour before he could get here! It would cost $99 for him to come out--the same price as a weekday call. After reviewing the situation, cleaning out problems and seeing I needed a part that had to be ordered the technician was able to do a temporary fix to get me through the next 2 days. He had to return to the shop to look for the part and I was hearing a mental ch-ching. Tuesday morning the part arrived and was replaced. The 2nd visit Andrew replaced the part with a permanent piece helped me by bringing in hard to find filters and even helping me unscrew a broken light bulb that I couldn't reach! All of this for the original quote plus the cost of the part. The office staff was on point following up carefully and both technicians were knowledgeable and extraordinarily helpful. Since then I've scheduled maintenance for both my furnace and my air conditioning with them and have been shouting their praises to my friends. Everyone there has been responsive, professional, and really really NICE! It's a winning combination and I'm pleased to recommend them. Strangely I'm actually looking forward to talking to Maureen again when it's time for my fall maintenance and looking forward to seeing Andrew. Yes, I have a life and a job, but these guys are really that great ☺

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

This was such an incredible shout out for us and I am so grateful for this. I read this to Maureen and I am so glad you mentioned her, as our incredible office support team are just so amazing....they are my work family!!! The entire group of us at Mackay Heating and Cooling are always looking for anything we can do to help out as you noticed, hahahah ( that would be Andrew) actually that would be many of the guys....hahaha They are amazing, reliable, smart, friendly, educated which is important...and we have the highest standards as well as the highest morals, around!!! We are dedicated to the old fashioned values, and fact that you are important any time you call, not just for sales. I am sure Maureen will love to talk to you again, isn;t she great!! ? We are so lucky to have her!!!! She is currently searching madly to see who you are as she cannot make it out by the email alone, so please call her at 905 688-1849 to solve the mystery for her!!!!!!! Thanks so much

MacKay Heating in Saint Catharines
MacKay Heating in Saint Catharines
1 review Saint Catharines, ON
10/10

Air conditioner

When the 2 gentlemen came to install the air conditioner they were very courteous---explained what they were going to do---Laid the carpet leading from door to cellar door---every time they spoke to me they called me by name-----had one minor problem bringing in the copper piping to furnace---needed to cut a foam panel in ceiling and asked my permission to cut----I gave them the OK---once done and they cleaned up and they explained the bill before I paid them----they also stated that if there were any future problems to call he company----overall----I was completely satisfied with their work and courtesy

Thank you
Velma

Approximate cost of services:
$45,000.00
Was this review helpful?
Rmarzetti in Niagara Falls
Rmarzetti in Niagara Falls
1 review Niagara Falls, ON
10/10

Air conditioning unit

Andrew & Peter were great installing the AC unit. Andrew answered every question. We are Very satisfied with the customer service and quality of work. We would highly recommend MacKay to our friends.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Thanks so much from all of us at Mackay Heating and Cooling. We are very proud of our technicians, our office support staff to our Senior Lead Technicians that do the estimations of your home. It is important to us that the work is done accurately and we are so grateful to have both Pete, and Fred to come to your home and see what they would do,if they were installing the work themselves They have have proudly doing this work for a really long time, and have been with this company for years and years!!! Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mac Kay Heating And Cooling

Heating and Cooling Service and Installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in St. Catharines?