Mersey Heating And Air Conditioning

On time, good work, explained what he did, reviewed the areas he checked, no issues found other than dirty filter which he replaced. Happy with service.

John was very professional. We had a very old air conditioning system and he explained the cost of repair va a new system and so it made sense to replace it. Replacement is arranged for tomorrow which we were great full for because we are in the midst of a heatwave.
The service call charge of $165 was waived

They always do a great job, --and their follow up is amazing.
Phone support is good as well.

This was our yearly air conditioning maintenance check. Our technician Gavin, who has provided HVAC services at our house in the past is always professional, knowledgeable and thorough with his diagnostics. While here Gavin did diagnose an issue with the fan speed of our air conditioner. Gavin explained to me the issue and set up further testing to be completed. Always a pleasure dealing with Mersey Heating and Air Conditioning.

Miguel, arrived as planned, He worked from arrival till departure. He was so thorough in his work and to the detail. He took the time to explain everything in detail and had patience for question & answers.
Would definitely recommend Mercey and company.

Keith

I purchased this service Nov. 27, 2023, and was told to call for service on the AC unit the end of May which I did. When I called, I was informed that the service could not be done until August! I was annoyed and told then to cancel the service on May 30th. Since then, I have called 5 times for the refund and each time the operator said they would past the message to the billing department. I have not received one return call or the credit. This is very frustrating and discussed with the service!!

I had Dave from Mersey Heating and Air Conditioning perform my annual air conditioning maintenance. Dave is very knowledgeable, professional and very detailed at what he does. He is also very attentive to his customers and will educate and answer any concerns they may have. He has always arrived on time for his appointments which is very helpful. He really is top notch. Overall, I am very pleases with his service and I will be requesting him back for any future appointments.

My experience with Mersey was exceptional each step of the way. Arian and Gobin were professional , attentive and thorough in upgrading the air handler for my Central Air Conditioner. Gobin took the time to take me through the thermostat as well. I have dealt with many HVAC companies in the past 15 years and Mersey has been the best company I've dealt with. I will use them in the future for all my HVAC needs. Exceptional service and quality work!

Technician was friendly, courteous and competent. Whole experience from booking through to getting work done completely satisfactory. I have used Mersey for over 30 years and continue to be pleased.

Improper installation caused $5000 damage due to flooding in my home. They improperly installed the down spout from the unit into the eavestrough. After inspection they did not deem the installation to be faulty even though they did not follow the installation instructions. The downspout was supposed to be clear of obstructions.