Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
1662 Middland Avenue ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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94%

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Reviews by rating (past 12 months)
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Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.3 10 (655 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace Tune Up

Cory came last Saturday for our furnace tune up at Orton Park. He did an exceptional job. He was very thorough and informative. I would definitely recommend him to anyone who needs this service. Good job Cory!

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Company Response

It's great to hear that our technician Cory did an "Exceptional Job". Thank you for posting this positive review!

pam.wray
pam.wray
4 reviews Toronto, ON
10/10

Duct Cleaning

It had been some time since I had my ducts cleaned and I decided to go ahead and have it done again after my last furnace cleaning. So today Logan/Cory/Nick came and did the work in my house. They were all VERY friendly, accommodating, clean job and extremely thorough. I did not see one corner cut. In fact a potential problem with my washing machine hose starting to leak was pointed out. I HIGHLY recommend you get your dryer vent cleaned at the same time as your ductwork in the house. My dryer vent was only 2 years old (redone after. remodelling 2 years ago) and I already had a massive clog in it that was at huge risk for a fire! It was most definitely worth the extra $40-$60 to have it done. Don't look for the $89 deals you want professionals - these guys brought in a massive machine and did it thoroughly and professionally. I wouldn't use anyone else.

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Company Response

Thank you Pam for giving our duct cleaning technicians Logan, Cory & Rick such a terrific review! We do appreciate you recommending Mersey Heating & Air Conditioning.

Michelle from Toronto
Michelle from Toronto
2 reviews Toronto, ON
10/10

Regular equipment maintenance

Shout out to Cory for being service person extraordinaire!
Cory was courteous, able, timely, efficient, and very careful. He did a great job, and I would recommend him and Mersey Heating in a minute!

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Company Response

Wonderful review for our technician Cory and for Mersey Heating....Thank you so much Michelle. We do appreciate the recommendation!

HomeStars in Toronto
HomeStars in Toronto
5 reviews Toronto, ON
10/10

Excellent service!

During a cold snap my furnace brokedown. I called in for emergency repair. The service was prompt and they diagnosed and fixed the problem. Now the heat is back on.

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Company Response

"Excellent Service".....Thank you for that terrific review!

nsomers
nsomers
1 review Toronto, ON
10/10

Furnace maintenance

I had my furnace maintenance/check by Tom. He was very professional, knowledgeable and courteous!

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Company Response

Thank you for taking time to give our technician Tom a great review! I am happy it was a positive experience!

Private User
Private User
Private User reviews Toronto, ON
10/10

Humidifier issue

I called Mersey after seeing someone had recommended them on Facebook. I needed to do maintenance on my humidifier and furnace. The technician (Resat) arrived within the time window I chose and was such a pleasant gentleman. He was so patient and explained things to me and really took his time. He went above and beyond. I am so impressed with the service I received that as a result, I signed up for the annual maintenance package. I would highly recommend this company and Resat. Thank you

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Company Response

Thank you for the terrific review for our technician Resat and for recommending Mersey Heating & Air Conditioning!

Peter in Scarborough
Peter in Scarborough
1 review Toronto, ON
10/10

Excellent service and very efficient customer service technician!

I was seeking an educated Lennox service technician and received this with their technician “Cory”.
I fully recommend Mercey Heating!
Xxx xxx xxx xxx xxx xxx xxx xxx XX XX xxx xxx

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Company Response

What a wonderful review on the services performed by our technician Cory....Thank you peter! We do appreciate the recommendation.

ted017 in Brampton
ted017 in Brampton
1 review Brampton, ON
10/10

Furnace Cleaning

Cory came on time and did a terrific job explaining to me what I could do to improve the life of my furnace as well as recommended a new humidifier (ours is not working). Cory is personable and very knowledgeable about home heating systems.

He also did a thorough job of cleaning the furnace and more importantly, was respectful of our home (he wore coverings over his shoes) and left no mess behind.

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Company Response

Thank you for the wonderful review on the services performed by our technician Cory. Thank you for taking time to share this review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace service

Cory Latino was great. He took the time to check the furnace and humidifier carefully and assured us that everything is in good working order. Mersey is a reliable, trustworthy company.

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Company Response

Thank you for the excellent review for Mersey Heating & Air Conditioning. Its great to hear our technician Cory gave you a clean bill of health on your furnace & humidifier.

martin lindegger in Scarborough
martin lindegger in Scarborough
1 review Toronto, ON
0/10

BUYER BEWARE- DID NOT FOLLOW THRU ON THERE PROMISES MADE

December 24th-2018 my furnace stopped working.I called Mersey
and the system needed a new motor.( 800$) I was told the part would take longer-to get and install then if i got a new furnace, It seems there is a pattern of deception with this company , same part could easily have been obtained for half the quoted price.
I was billed 159.26 for said services, charge went thru my credit card.
As the part was difficult to get as it was an older furnace, i decided i would get a new furnace. I was provided a quote for $5577 the next day by a representative plus tax 6302.01, I was told that the original charge would be refunded to my card. The CHARGE OF 159.26 WAS NOT REFUNDED AS PROMISED.i was promised full installation, this did not happen and in fact took 2 days. I made my choice to buy from these people based on the Mercey Heating employees promise i would get close to 1000 in rebates. this was also false- 1 furnace is not eligible for 1000 , it is eligible for 250 from hydro- the other rebate requires

purchase of additional goods and services not related.( as per the information which is documented on the internet)
The salesperson MISREPRESENTED THE ISSUE IN ORDER TO GET A SALE.

He also stated no discounts are eligible for the lennox furnace, and the company advertises 2200 on discounts on there company website, as well as facebook, and other social media ( clearly a bait and switch technique)
Who sells a furnace for $6000 and do not provide the customer with a proper invoice > Mersey - ARE THEY EVEN REMITTING TAXES WHICH THEY COLLECT?

Do not trust these people upon review most of these reviews from this company are for $139 cleanings -

i HOPE THAT THE GUARANTEE IS ACTUALLY ACCURATE
I am not very fond of a company which Promises the world , and don does not deliver, !Taking advantage of a consumer when the weather is cold, does not justify these actions. Please proceed with caution and dont be misled just because they have tons of 139$ positive reviews

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Company Response

I am sorry to hear that you had a negative experience with us. I would welcome the opportunity to discuss this with you further. Please contact me directly, Mario Cristiano-General Manager 647-694-2062.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

It’s the Right Time to call Mersey Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Mersey Heating & Air Conditioning Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
SERVICES
Fix all makes and models of residential furnaces and air conditioners. Installation of furnaces and air conditioners Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light, Provide free in home assessment
BRANDS
Premium LENNOX DEALER
WEBSITE
https://www.merseyheating.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% customer satisfaction guarantee
PAYMENT METHOD
check,cash,visa,MasterCard,amex,discovery
LICENSES
Gas license, Refrigeration license
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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