danimur_905 in Thorold

I came home from vacation this winter to a house that was freezing as cold air was being blown in from the furnace in my attic. At dawn on a Sunday morning I was on the phone to Mackay after having read the reviews on this site, expecting to leave a message and shiver all day until someone returned my call on Monday morning. Within 5 minutes of my call I received a call back from a technician who apologised that it would be an hour before he could get here! It would cost $99 for him to come out--the same price as a weekday call. After reviewing the situation, cleaning out problems and seeing I needed a part that had to be ordered the technician was able to do a temporary fix to get me through the next 2 days. He had to return to the shop to look for the part and I was hearing a mental ch-ching. Tuesday morning the part arrived and was replaced. The 2nd visit Andrew replaced the part with a permanent piece helped me by bringing in hard to find filters and even helping me unscrew a broken light bulb that I couldn't reach! All of this for the original quote plus the cost of the part. The office staff was on point following up carefully and both technicians were knowledgeable and extraordinarily helpful. Since then I've scheduled maintenance for both my furnace and my air conditioning with them and have been shouting their praises to my friends. Everyone there has been responsive, professional, and really really NICE! It's a winning combination and I'm pleased to recommend them. Strangely I'm actually looking forward to talking to Maureen again when it's time for my fall maintenance and looking forward to seeing Andrew. Yes, I have a life and a job, but these guys are really that great ☺