Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.6 10 (184 reviews)

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Richard R
Richard R
5 reviews Port Colborne, ON
10/10

Update Radiant Floor Heating System

Our 12 year old home had a radiant floor heating system covering both the main level and lower level (3,600 sq ft) installed at the time of construction by the previous owners. However, when we started to use the system when the cold weather arrived (October 2015), the system was very erratic with spikes in temperature and very challenging to keep house at a consistent level of warmth. Mackay sent a technician to inspect the system which was determined to be in excellent condition, but several key shortcuts and oversights with the original installation. This was a very complicated fix which took several days to correct, with the president, Andrew Bloom inspecting the project on a couple of occasions as well. The end result was a dramatic transformation of our system. We did not need to adjust any controls or the thermostats once since corrected. Our winter gas bills have been under $100/month. The level of professionalism and expertise with this company is off the charts. This is now 2 unconventional systems they have installed or improved in our home and we could not be more satisfied with the service and results provided.

Approximate cost of services:
$5,000.00
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Company Response

The technician, Darryl Meisel , is our commercial tech and he just is brilliant. He is also management. Then, the president, Andrew Blom, is hands on with projects, especially the tough ones. He likes to wrap his brain around that sort of stuff, and he has not been wrong once. it is incredible to watch the techs learn, grow, and take on this work because they want to make a difference in their industry . Thank you for this review. This is why Mackay Heating and Cooling connects. We are a highly dedicated , ethical, caring group. We appreciate each and every customer and we try very hard to ensure we never miss a beat!!!! Thank you again. Andrew, does remember this job. Darryl too. They never forget their work!!!!

Jane in Saint Catharines
Jane in Saint Catharines
1 review Saint Catharines, ON
10/10

Too bad I can't park it in my driveway

Good rebate program happening, so I decided to replace my 33-year-old original furnace while I had the luxury of shopping around and researching options. Fred was patient while I got three quotes that inspired more questions. Unlike the others, he customized my quote to include/exclude non-essentials that fit within my budget. On the rebate deadline date, he came to my workplace to finalize the "investment". I appreciated his steady, but not pressured approach, and his knowledge, having been an installer technician. The installers came on time, were highly professional and went above and beyond to help, inform, and clean up. Customer service from administrative staff also expert and efficient. They submitted warranty and rebate paperwork. Highly recommended.

Here's a funny story: a salesman from Company X franchise warned against dealing locally because of "lower standards" - he produced newspaper article citing convict who served his time on weekends so he could maintain his furnace installation job. When I asked about Mackay's employees' bondability (not mentioning Company X or the article), Peter said they have had only one employee who wasn't bondable and he no longer works for them. He ended up at Company X.

Mackay was recommended to me by an acquaintance who works for Enbridge. I'm glad he did!

Approximate cost of services:
$6,500.00
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Company Response

Okay....this is a review that I would love to send with both Fred and Pete on install quotes.....thank you, thank you, thank you so much!!!!!!
This was really exciting for myself , one of the owners, to read that you noticed the support team at the office at Mackays, where our great caring, awesome, supportive, dedicated, loyal, loving work family that man phones, take care of invoicing, scheduling the techs all over niagara region, making call backs for service and taking on that schedule, then on top of that, a bonus....a company that calls you to remind you need your furnace, air or hot water, needs some maintenance and a thorough check up!!!!

I can tell you that Pete would have been great at customizing because he is very thorough, and particular, and a perfectionist for sure. He is a fully licensed senior technician, mechanic himself. He has done the work, and then taught many, and of course because of his dedication, knowledge, workman ship, talent, and care was interested in quoting the equipment the right way, not some sales package of a guess work, from those that sell and have never done the work themselves, but have some sort of sizing something...i guess....Hence, exciting we added Fred to the sales side of things, more our estimators. They are truly dedicated and they truly know what and how they can make your home, perfect for you situation and many other things , the regular sales guy is not technically able to know about. So, thank you for that recognition. that is exciting. Finally, the clean up of the install and the care they take???? we love that about them so much and it gets noticed every time. I appreciate your comments very very much as do the rest of the work family at Mackay Heating and Cooling!!! Thank you betound my long blog thank you

Alan Braithwaite in Saint Catharines
Alan Braithwaite in Saint Catharines
1 review St. Catharines, ON
10/10

Heat pump instalation

I first contacted MacKay heating and cooling around the middle of April and by May 4th my new heat pump was installed and working.
The experience was stress free courteous and fast.

Peter assessed our needs professionally and Don and his crew did the installation with expertise. Thanks for a great job.

Alan Braithwaite

Approximate cost of services:
$11,000.00
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Company Response

Thanks so much for taking the time to do a write up and let all of us here at Mackay Heating and Cooling that we did our jobs well. We work hard, and we are so thrilled that you found the experience seamless , as we humans try to do our very best!!! Thanks!!

Private User
Private User
Private User reviews Niagara Falls, ON
10/10

replace furnace & air conditioning units

Sales rep was very thorough and knowledgeable. Work scheduled promptly. The installers were amazing...no mess at all left behind, no dirt brought into the house. They took time to tell me what they were doing & why. I am quite impressed...

Approximate cost of services:
$8,000.00
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Company Response

Thank you for writing this great review of our work. I do want to start with an apology for not responding sooner to your kind words.....

I wanted to let you know that I had read them, and then put them on our list to do ....and well, we just got our new building which closes in two days time!!!!!! So...although, that sounds like an excuse, it is exciting that we will be having a permanent home for Mackay Heating and Cooling, 905 688 1849.

However, that does not help my being later than I like to respond so please accept my sincere thanks, and humblest of sorries....Vice President, jamie , Of Mackays!

Rick J in Thorold
Rick J in Thorold
1 review Niagara Falls, ON
10/10

Furnace/Water Heater Replacement

Had an issue with exhaust on my ~16 year old system where it was venting fumes into the house. I got a quote from one company but I wanted to see what others could do so I called MacKay. They were able to send out a rep that afternoon.

The rep was very down to earth, friendly and not pushy at all. He laid out all the options for me and provided some material to backup his suggestions. He also was able to come in well under the price I was quoted elsewhere!

The best part was due to the fumes in the house the gas was shutoff and I had no heat or hot water! It was 10 deg C in the house the next morning. MacKay was able to come out the NEXT day and replace my furnace and hot water heater with power vented units that circumvented the chimney/exhaust issue. The folks who came to do the install were very friendly, quick and clean! Great service all around.

Thank you!

Approximate cost of services:
$3,500.00
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Company Response

We pride ourselves in always providing options. We do not want to insist you only purchase one solution. Thats' for the other guys...LOL We provide as much as we can for your particular needs. Our rep that you mentioned, ( great name for them by the way, like that better than sales guys) are qualified senior technicians, that have worked in this industry for years , have taught others , mentored, and now are experts at helping with the proper solution. Dedication and authenticity is something we are all very proud of. We thank you at Mackay Heating and Cooling for the great shout out, and the time out of your busy life, to write such a wonderful report. Thank you

leeb in Welland
leeb in Welland
1 review Saint Catharines, ON
10/10

Replace old gas boiler

We replaced our old boiler with a new Viesseman boiler system.
All employees were knowledgeable, polite and respectful of our house. The salesman was easygoing, explained our options and was not pushy. All installers were friendly, very conscientious, arrived on time and were happy to explain and answer our questions. The work was very professional and their work ethic is top notch. Thank you for your excellent service.
Lee-Ann and Kurt

Approximate cost of services:
$9,500.00
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Company Response

Thank you for your excellent shout out!!!!!! We work very hard to be as knowledgeable as possible, and our goal is to exceed even our own high expectations. WE want you to talk about us. But in a good way, of course!!!!!!!!! Thank you from Mackay Heating and Cooling for taking the time to submit such kind words. Looking forward to a long relationship with you , and anyone you would kindly tell on us too...LOL thank you

Private User
Private User
Private User reviews Saint Catharines, ON
10/10

Furnace replacement & hot water heater

Our gas furnace was 30+years old, and the water heater a rental. We got the salesman to come in and speak with us. He was up front, honest and not pushy. We decided to go ahead with a replacement of both. The 2 installers were on time, friendly, neat and tidy and worked industriously to complete the install of both in 1 day. Very pleased with this St. Catharines company, and staff at all ends.
After they left, there was no sign of any upheaval in our furnace room. Extremely pleased. Cant wait to see the promised gas/electric savings.

Approximate cost of services:
$6,500.00
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Company Response

Oh wow...30 years plus!!!! You are going to see a big savings, and I am excited for you, and even happier that you went with our company. We are always grateful here at Mackay Heating and Cooling, for the kind words such as yours that we receive. One of the big complements that we get is that we do not leave a big mess behind. It is one of our nice surprises and it never fails to surprise. Thank you from all of us Mackay Heating and Cooling

Heather in Toronto
Heather in Toronto
1 review Saint Catharines, ON
10/10

Furnace and AC install

Fantastic work by the team! My mom needed a new furnace and AC and she found them very courteous, professional and meticulous. The service exceeded expectations and I highly recommend them!

Approximate cost of services:
$10,000.00
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Company Response

Wow, thank you for that Shout out. I love when we exceed expectations. Pretty much cannot ask more than that!!!! We are so proud of our work family....these guys even clean up after they are done!!! I have had work done for us, for various reason, and i found the different trades did not clean properly at all, left a huge mess, for us to clean when we were already exhausted....We are a company that takes our trade very personally...thank you for this wonderful compliment. The entire Mackay Heating and Cooling Group are happy to know that you were very pleased!!!! Thank you.

Thomas Bonic in Niagara-on-the-lake
Thomas Bonic in Niagara-on-the-lake
1 review Niagara-on-the-Lake, ON
10/10

Replacing the heat exchanger on our VX90 Trane furnace

First, thanks you Maureen, Holley and Tom for organizing David to come to inspect/clean our VX90 Trane furnace. A really big thank you to David for the skills to know that our exchanger was in need of changing. Tom talks to Trane, orders the part and sends Andrew to do the replacement - a big job! I saw what was involved, and Andrew shows me all 4 cracks, requiring the replacement. Andrew, you are a beautiful human being, and you are totally skilled and experienced! Thanks for accomplishing this complicated task! Tom

Approximate cost of services:
$600.00
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Company Response

Thank you for appreciating Maureen, Holly and tom...as they are the strong support team that backs our guys up...David is a new talent we added to the team and we are really happy.....as all customers just like you!!!!! I love our work family....and I love the honesty our techs, our entire team....all like minded....educated and highly ethical.

june jessome in Thorold
june jessome in Thorold
1 review Saint Catharines, ON
10/10

air conditioner

i called about t he ac and a salesman came over right away and was very courtteous and friendly and they called immediately to set up[ appointment for installation . the 2 men that came were very courteous and friendly and the mess was all cleaned up . i would recommend this company to anyone looking for heating or cooling unit.

Approximate cost of services:
$3,600.00
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Company Response

More than a sale, we are hoping for a relationship. The relationship then is life time....we worry now about the heating, cooling, hot water tank, indoor air quality. We are really good at it. We make sure that you can be freed up , to worry about something else, never what we provide for you!!! Our work family consist of a very select , specialized, ethical, professional, respectful people. This is our passion, not just a sale. Thank you once again, from all of us, at Mackay Heating and Cooling.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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