Reviews

8/10

Called this company on recommendation after the chimney cleaner stated an inspection was required for our wood stove. This issue is complicated (condo townhouse) but John addressed all the issues that would be in play and gave suggestions on how to move forward to address this - Safety being the primary issue! He is well versed in his profession including dealing with condo rules and for that alone his expertise is priceless. He did not pressure me into arranging service but informed me of my options. Very impressed and grateful.

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10/10

When frustrated with a large internet provider (bundled service) I spoke to friends, family and colleagues about other options. Tek Savvy was recommended over and over so I switched and have never looked back. Their service has been exceptional and when an issue occurred they handled it from beginning to end to ensure the problem was resolved, without asking they compensated for time period without service (even though the problem was with the cable provider) and followed up to make sure the problem did not return. If a great product with great customer service is what you are looking for, Tek Savvy is the company you need.

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10/10

I have used this company for a new AC install which went exceedingly well. Because of that, I contacted the service for furnace issues and again was very happy with this service. They respond promptly to questions, issues and calls. They show up when they say they will. I have recommended this company to others with the same positive feedback from them. Will be my go to for products and service!!

1 of 1 people found this review helpful.
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Company Response

Hi MJE,

Thank you so much for your review and we appreciate your recommendation to others. We are glad your furnace is working well and we wish you a summer of uninterruptible cooling! Again, thank you for your kind words.

Thank you,
Aplus Air Team

8/10

Islington Nurseries are responsible for our 75 unit condo townhouse gardening. They show up weekly to mow lawns, weed gardens, trim trees and blow out the entire complex. The before and after looks are stunning. Very impressed! Cost is included in our low monthly condo fees

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10/10

I loved this company!! Every call was answered. Every appointment was kept. Every promise including a written quote was met. I had other quotes both cheaper and more expensive but all refused to put anything in writing. The contact person attended on the day of installation to review what was ordered and a follow up call was made to ensure everything was done to my standards. It is unusual (unfortunately) to get this level of customer service. I highly recommend this company for your furnace/AC needs. .

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Company Response

thank you for the review ... A Plus air team

8/10

Purchased a dishwasher from a great salesman who organized everything. The Lowes card application process was a bit slow and tedious but everything else went according to schedule. Recieved the sale price, the discount for the Lowes card and a week later when there was a special promo for installation service, was given a rebate on that too. The installation went smoothly. Very happy overall.

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10/10

Saw great chairs on sale (clearance). Took my time to compare and found them to be the best deal around. Ended up having to buy from 2 locations but the staff at all were helpful, great, efficient and friendly. Have had great luck at a store I never thought much about before. Very happy with the chairs too!

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0/10

I called GTA appliance repair, the repair was done by Tony who also goes by Tareq (I figured this out after the 3rd call) who owns his own business of GTA Heating and Service, but the invoice is from Pro Choice Appliance. We spent $436 and 22 days trying to get a bellows replacement on a front loading washer. Today I fixed it myself as the above mentioned people/person couldn't find it in them to provide a decent service. The initial install was done incorrectly and leaked. No problem. We had paid for the repair and their websites talk about their stellar customer service so called them back and informed them. We arranged 3 different times for Tony who never called or showed up and when finally contacted was ignorant in his responses as to why I refused to reschedule a 4th time. (I was ignorant back as Tony would agree.) Mike, the manager, made initial attempts to explain his overpriced repair (Tony told me it would have been cheaper if I called him directly) and to get a different repair technician back out to fix the problem. I did not get a reply beyond "I am working on it" given about a week ago. I am on a first name basis with their receptionist who was always pleasant and apologetic. Seriously though, if you don't have great service, your customer service should be exemplary. These persons/companies do not! So I fixed the machine with a hex key, a screwdriver, a 1/4 inch nut driver and a youtube video. I called Mike today and left a message to ask for the cost of the repair back. Anyone think I will ever hear back?

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Company Response

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician that has led to your distrust in our company. We screen our service technicians to make sure they are highly trained and qualified; I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. We treat every negative experience very seriously, and have since taken measures and addressed the situation with Tony. He is no longer working with our company. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.

Billy D.
Customer Relations Manager
info@prochoiceappliances.ca