A Plus Air Systems Inc.

Heating & Air Conditioning
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89%

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Reviews by rating (past 12 months)

Reviews for A Plus Air Systems Inc.

Average customer rating:
9.3 10 (190 reviews)

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MJE in Etobicoke
MJE in Etobicoke
7 reviews Toronto, ON
10/10

AC install and furnace service

I have used this company for a new AC install which went exceedingly well. Because of that, I contacted the service for furnace issues and again was very happy with this service. They respond promptly to questions, issues and calls. They show up when they say they will. I have recommended this company to others with the same positive feedback from them. Will be my go to for products and service!!

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khozema in Toronto
khozema in Toronto
1 review Toronto, ON
10/10

furnace and central AC

Hello,
I hired A Plus in July to replace my heating furnace and a central air conditioner. I was very really very happy with the services provided. Their owner/manager Dave was always very prompt in responding to my emails/phone calls. He provided correct guidance/ recommendation. Also their quote was quite competitive and fairly reasonable. Dave’s boys did a fine job of installation. They were on time, very professional, and did a tidy job. The other advantage of hiring A Plus is that because they are Home depot certified contractors, you can avail of the Home Depot discounts and also make the payment through Home Depot credit card; it’s easy on your wallet as you don’t have to make a lump sum payment. Thank you Dave for the services provided and hope you will keep up your good reputation in future as well.
Khozema Mansure

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Private User
Private User
Private User reviews Toronto, ON
10/10

Trane air condition and furnace

I recently (July 2018) bought furnace and air condition from Home Depot. Those units had been installed by A Plus Air System (Farid and Jagdeep). They did it professionally and clean. So far the air condition is running well. It is still summer and I don't use the new furnace yet.

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Shana70 in Old Toronto
Shana70 in Old Toronto
1 review Toronto, ON
1/10

I've never been treated so poorly by a service provider

5 years ago we purchased a new HVAC system for our house (furnace and central air) from Home Depot and A plus did the install. They were nice, we've had a maintenance plan with them since. Last week in the first heat wave of the summer the air conditioning wasn't working - it would turn on, barely cool air would come out of vents and it would shut itself off after anywhere from 5 to 20 mins. Our house never got below 28 on the ground floor and over 30 upstairs at the best of times and this was with all the blinds shut and curtains closed. So we called A plus first thing on Monday, explained what was going on and said we were also due for our annual maintenance call anyway. They said the soonest someone could come was Friday. On Thursday the company called and said they would have to cancel our appointment. My husband held firm and said no we'd waited all week, it wasn't working and they had to come. They said someone would come between 2 and 6pm. The technician came, and was surprised that we needed repair, apparently he was just there to do the annual servicing and couldn't do any repairs. He did his maintenance, cleaned filters and coils and said all the numbers were fine and it should be running. He was concerned that the AC kept turning off while he was here, he said all the components were working well and wondered if there was a breakdown between the thermostat and machine that was making it turn off too quickly. He called the office and reported all of this to them, he also made us a detailed list of all of his readings and stats from the unit. They said they would send out a repair technician the next day between 10 and 4. Luckily for us the humidity broke and we were able to open up the house and finally have some cool breezes and the best sleep we've had in over a week. Fast forward to 12pm today, technician calls and says he's 10 minutes out. He arrives and right off the bat it's bad. He walks in and is like your house feels nice and cool. Yes, because the heat wave is over and we have the windows open, the AC unit is turned off. My husband presents him with the list from the first technician and starts to explain all that has transpired. He is not listening and just keeps saying "your house is cool" and we have to keep pointing out that yes the heat wave broke and our windows are clearly open. We're concerned about the next heat wave. What was most concerning is that I start to notice he doesn't address me. When I do speak he speaks slowly like I couldn't possibly understand. I then realize he is mansplaining. Basically he says our unit is fine, says if there is another heat wave and it doesn't work then we can phone again and get another appointment. I have honestly never been treated this badly by a service provider and the kicker is we just purchased the “luxury maintenance plan” with them. So it's time to pay for the service call (he helpfully points out it's discounted because of the luxury plan) I hand him my credit card out of my pink wallet to pay and he turns with the invoice to my husband and says “I need your signature”! I was like “It’s my card, I’ll sign that." and off he goes. I was gobsmacked.

**Update
Our problem got fixed in the next heatwave - sure enough the same problem happened - after they read this review they were suddenly super eager to help and sent "their best guy" and he finally solved the problem - the pump that pumps water into the unit was not working hence the AC shutting itself off constantly. So I paid an additional fee to have that fixed ($169 plus tax maybe?)

Mimi from customer service also called to apologize. Which was great except she never said what the outcome was with the second technician - was he reprimanded? Did he receive training on how to talk to customers? Who knows!

But they have since called me repeatedly (twice yesterday alone!) asking me to please take down or edit this review as it would "really help them a lot". They've even called my husband on his cell to ask if he can please talk to me about it.

So here's my updated/edited review A Plus. I've upgraded them to 1 star for the 3rd technician who was super nice.

Review has 1 previous version
1 of 1 people found this review helpful.
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Nam from Richmond Hill
Nam from Richmond Hill
2 reviews Richmond Hill, ON
10/10

Get water heater installation done quickly

The company is contracted by Home Depot. I was replacing my water heater which previously as rental. After you paid Home Depot, Dave at A Plus Air Systems was able to arranged the water heater installed quickly. The service was great. A+ recommended.

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HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

Thermo heated floor system

After speaking to other companies I decided based on knowledge and price “A Plus Air” was the only company I would trust with my complicated thermo floor heating system upgrade. They arrived on time , put down dropsheets and completed The heating manifold (picture 1)in one day. I have appreciated the easy to use floor system that warms the entrance of house that was my outside porch before a big Reno . Thanks “A Plus Air “ for a job well done

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Nancy in Oakville
Nancy in Oakville
1 review Oakville, ON
10/10

Replaced furnace

My furnace was over 20 years old and needed replacing. A Plus Air is very efficient, clean and the furnace was installed in the time frame that they said it would be. Totally satisfied with the service that was provided by A Plus Air, from start to finish. I highly recommend them. It was a very pleasant experience doing business with them.

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Furnace Blower Motor & Capacitor

A Plus Air Systems Inc.
416-213-0303
2 Steinway Blvd, Unit 17
ON
L6M1Z6
CANADA

My furnace stopped working on a cold February Friday.
A Plus Air Systems was open on the weekend and was able to find all the necessary parts needed to fix my furnace. They even had one of their technicians meet me somewhere to make sure I had the rights parts so I am not left with not heat.

I would definitely recommend A Plus Air Systems.

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Company Response

Can't identify this incident yet, home star or customer can come up with serial number of the unit to identify. We have a customer first policy and never let a customer to complain online of bad experience from our staff or installers.

JLR
JLR
1 review Toronto, ON
9/10

Replace home boiler

Remove old boiler and install new one.
Also make sure it's properly connected with the new NEST thermostat.
Aziz is an excellent problem solver and a true gentleman.

1 of 1 people found this review helpful.
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10/10

Furnice service

I have had a great experience with A Plus Air Systems ever since they installed a new Trane furnace in my home almost 2 years ago. Today I have had the annual tune-up and safety inspection done by Azis, a very conscientious and professional technician who took his time to explain what he had done and a few features of the furnace and filters we were not aware of. I definitely recommend this company for service and/or the purchase of new equipment.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Plus Air Systems Inc.

A Plus Air Systems was established in 1990 as a complete solution to commercial and residential heating, ventilation, and air conditioning needs. A Plus Air Systems is currently one of the
largest authorized Trane Dealers in Ontario, and have been serving our customers with high quality Trane products. We install and service our furnaces, air conditioners, heat pumps, air cleaners, boilers, tankless water heaters and backup gas generators in Toronto, Oakville, Burlington, Hamilton, and Niagara Falls.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Heating Air Conditioning and Standby Generators
BRANDS
TRANE FURNACE & AIR CONDITIONER, GENERAC GENERATORS
WEBSITE
http://www.aplusair.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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