Reviews

10/10

Peter was very responsive to emails, texts, and phone. He gave a close estimate initially and advised on how to decide whether to repair or replace. After investigating prices for new similar models, I chose repair of our 12-yr-old machine, as it has not had heavy use and is otherwise in good shape. The problem was with the circulation pump motor. Unfortunately, the first several attempts to get the part resulted in damage during shipping, and Peter refused to accept delivery until an undamaged part arrived. He was very good about keeping me up to date. We scheduled a visit and he arrived as promised. He works very methodically and did a great job bringing the machine back into good order. At my request and at no charge, Peter also had a look at our Liebherr fridge. He confirmed my own diagnosis of a malfunctioning temperature sensor (thermistor). Liebherr does not sell parts to other companies, so Peter was unable to do the repair, but I know what to say to the Liebherr tech when I call them. I'm very happy to recommend Modern Appliance.

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Company Response

Hi Stuart
It was really nice to meet you and I truly appreciate your time to give us such a glowing review!!!
I truly appreciate your business and especially clients like yourself
Thank you again for your support!!!!

10/10

In 2006, our apartment building's steam heating system was in bad shape, long neglected, run by an uninformed superintendent. We hired Cordell, and Aron took a personal interest in bringing the system back into a state of good repair. He recommended suitable additional controls, fixed the 60% of rad traps that had failed, fixed the 100% of F&T traps that had failed, tuned the system, and worked with me to ensure that we had the most efficient system possible. Our gas bill is half what it was, the system is now quietly reliable, and residents are happy. Aron knows his stuff. (On the other hand, some of the guys working for him are a few coupons short of a blender.) But if Aron's your guy, you're in good hands. He's reliable, knowledgeable, and keeps his commitments. Cordell is not the cheapest contractor; but you get what you pay for. (Or as my Newfie roofer said 25 years ago at my house, "you pays for what you gets." Pay a little for a bad job, pay a lot more to have it fixed.) Overall, we are happy with Cordell and continue to have them maintain and service our heating plant. (25-suite apartment building, downtown Toronto).

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10/10

Paul installed a Mitsubishi Mr. Slim with one outdoor unit and two indoor units for us a couple of years ago (before I knew about Homestars), and he did a good job. His price was competitive with other companies I contacted, and in fact he ended up installing a higher-BTU indoor unit in the main rooms without charging more than the original quote. He and his crew did neat work, returning after the installation to check things out and to add the outdoor aluminum covers to hide the line sets. The system has worked very reliably and is very efficient -- the hydro bills hardly show a blip. I also recommended Paul to a neighbour who needed her outdoor unit temporarily removed to facilitate building repairs. She said he did the job for about $300 less than what her own installer was going to charge. Two happy customers.

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10/10

Aubrey and I played telephone tag for a while, but he persisted, until finally catching me at home in the mid-evening. I explained the problem with the dishwasher (only 4 yrs old), and he immediately offered a diagnosis that I could test myself (being reasonably handy with tools). He was right on the money; half an hour later I was back in business with a fully functional machine. The other guys I contacted (Elite -- you can see their reviews on this site, too), were going to charge me $98 just to show up and make a diagnosis (oh, and let's not forget the $3.50 fuel surcharge), no guarantee of a fix. Aubrey got no money out of this service call, but he'll get no end of recommendations from me to all my friends -- and he's the first and only guy I'll call the next time I have an appliance problem.

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