Had a pleasant repair experience with Sam in the past, so hired him again for a washing machine that wasn't draining properly. Sam and Tinna came on schedule, for which they get they get that one star. Were in and out in 15 minutes, took pictures and sent to me at work stating that the machine was beyond repair as it is too old(the equipment is around 8-9 years old). Followed up with a call to explain that the drain pump was an issue and wasn't worth repairing. Reminded me several times during the call to pay them for the diagnostics fee, as we agreed upon an e-transfer.
I wasn't convinced with the assessment and decided to get a second opinion the following day. Early in the morning of next day received another message stating that they'd like to get paid for diagnostics. It turns out that the drain pump was indeed an issue but it just needed to be cleaned out. Despite it all I did send an e-transfer and advised Sam that I was disappointed with his service of mis-diagnostics, as I felt that given the age of the equipment he didn't want to be bothered with the repair. Immediately received an offensive response, deflecting from the issue, while accusing me of being a bad customer.
Will not use this company again. I will give Sam and Tinna the benefit of doubt and will label this an unfortunate incident for me....but customer beware if you have older appliances.