Appliance Healer

My counter top Kitchen Aid mixer stopped working as the gears jammed while making brioche and the team picked up and repaired efficiently the mixer.

My experience with Appliance Healer was wonderful. They were quick and professional and their repairs were top notch. I'll definitely go back to them if I ever have anything else in need of repair. Thank you very much Samson and Tinna, both my Kitchenaid runs like new.

Very happy with the responsiveness, quick service, great communication, reasonable price. The drop-off and pick-up process was smooth (and contactless due to COVID). After inspection they sent photos showing the worn parts and asking for approval of repair cost. After repair, they sent photos of the whole process and a video of the machine back in good order. I received it all cleaned up and working nicely.

I got great response and great service from this company - phone calls and photos to update progress, excellent communication all the way. Easy e-transfer payment. Very happy with Appliance Healer, and my Breville Barista Express is running like a dream again!

A 10/10 score for Samson and Tina, a husband and wife team who run the Appliance Healer repair shop. I accidently called them when they were closed, but they answered anyway, arranged for me to drop off my Neville Smart Oven and had it back to me in 2 days. Cost me $100 to pay for repairs I could never do and didn't have the tools or knowledge to even try (I did watch a YouTube repair video which really convinced me that I had no idea what I was doing). Wonderful customer service; and wonderful small business. They use an old farmers wagon at the local church for drop offs and pick ups, which is actually pretty convenient and also secure (thanks to strong locks, a lock box, an intercom, and high quality security cameras). Do I recommend them: yes!

Broke a gear in our kitchen aid mixer. Watched a video on line and attempted the repair ourselves, do not recommend this. Found appliance healer and the experience was great. Contactless easy drop off and pick up, fantastic communication through the entire process and fast service. Highly recommend.

Tried to get a few quotes closer to home but Kristina was the only one who called me back, gave an educated guess on what the problem could be and quoted a repair cost.

Their contactless drop off/pick up is impressive. Communication is excellent. I highly recommend Kristina and Sam.

A bit of a hike to get there but worth it.

Great service.
My machine is over 12 years old and many places refused to service it. Sam took it and fixed it within a week (a bit of a line up) but still reasonable wait time. I was happy with the service. Although my machine is a bit old, Sam has assured me that this machine is a high quality machine and worth fixing it. Now, working like brand new. He also descaled it for me for free. Very good service. I would highly recommend it.

Brought our SMEG toaster to be repaired. It was diagnosed as needing a new element. After paying $80 to replace the element the toaster experienced the same problem a month later. Brought it back only to find out that Samson tinkered with the toaster but NEVER replaced the element as he had claimed a month earlier. He had to come clean because SMEG does not sell replacement parts so he couldn't have replaced the part. When I asked him about this, he became defensive and proceeded to tell me that he mixed up our toaster with another one that he had repaired. He claimed he was confused due to lack of sleep repairing so many machines. Samson was not confused when he charged $80 for a repair he never did. He also promised to send a video of the repair he claimed to have done. That video was never forwarded to us. He refunded only $35 of the $80. A month later, I have a broken toaster and I am out $45. BEWARE. I will also send a complaint to the Better Business Bureau.

Great people, great service. Speaking to companies to try and get a quote on this was painful. In the end, they were the only company I felt really confident about. They knew what I needed, and were quick to respond with accurate information about what was involved. They gave me a quote and stuck to it. I also loved the fact that – because the mixer would look essentially the same once it was fixed – they sent me photos of the work in progress. And, they're generally just super nice people. 10/10.