Peter was very responsive to emails, texts, and phone. He gave a close estimate initially and advised on how to decide whether to repair or replace. After investigating prices for new similar models, I chose repair of our 12-yr-old machine, as it has not had heavy use and is otherwise in good shape. The problem was with the circulation pump motor. Unfortunately, the first several attempts to get the part resulted in damage during shipping, and Peter refused to accept delivery until an undamaged part arrived. He was very good about keeping me up to date. We scheduled a visit and he arrived as promised. He works very methodically and did a great job bringing the machine back into good order.
At my request and at no charge, Peter also had a look at our Liebherr fridge. He confirmed my own diagnosis of a malfunctioning temperature sensor (thermistor). Liebherr does not sell parts to other companies, so Peter was unable to do the repair, but I know what to say to the Liebherr tech when I call them.
I'm very happy to recommend Modern Appliance.