Aubrey and I played telephone tag for a while, but he persisted, until finally catching me at home in the mid-evening. I explained the problem with the dishwasher (only 4 yrs old), and he immediately offered a diagnosis that I could test myself (being reasonably handy with tools). He was right on the money; half an hour later I was back in business with a fully functional machine. The other guys I contacted (Elite -- you can see their reviews on this site, too), were going to charge me $98 just to show up and make a diagnosis (oh, and let's not forget the $3.50 fuel surcharge), no guarantee of a fix. Aubrey got no money out of this service call, but he'll get no end of recommendations from me to all my friends -- and he's the first and only guy I'll call the next time I have an appliance problem.