We previously had a single Mitsubishi ductless AC unit in our house and we wanted to upgrade to two units in the house with a larger capacity compressor. Ductless.ca came by with a good quote and some good suggestions about how to install. The workers were quick and went above and beyond to make sure the installation was perfect. Very professional and focused on getting the job done right.

The Boiler Shoppe is an amazing operation from A to Z!!!!! We had about 5 quotes and The Boiler Shoppe was in the middle of the pack. Steve gave us the quote and left us on our own to make our decision, which we really appreciated! AND we took over 2 months to make a decision. We took our time since it was a big decision to install 3 Mitsubishi indoor units. There were other companies / salespeople who, dare-I-say, almost "harassed" us to sign up with them. This turned us off and these companies didn't get good ratings on Homestars.
Ahmed and crew showed up punctually on work day and they did an incredibly professional job. They cleaned up after themselves and took the time to explain things. You could totally surmise that Ahmed has TONS of experience installing ductless Air Conditioners.
Also, manager Steve showed up as well to check on the work and we really appreciated this!
All in all, if I could give more than a 10 star rating, I would!!!!!!!!!

Paul from Ductless.ca installed my Mitsubishi Mr. Slim Heat Pump in one day in May 2018. He even arranged for a provincial government grant that paid for half the cost of the unit.
It has worked flawlessly only requiring cleaning of the indoor unit's turbine fan after about two and a half years of service.
I am very pleased with this heat pump and the service provided by Ductless.ca and would recommend both to others.
And coming from Electric Heating, the Heat Pump has saved me buckets of money.

Placed a request for service on ductless.ca, got a call later that day, and booked a site visit for the next day. Carl arrived on time, was very knowledgeable about the unit and its operations. He provided very helpful maintenance tips, answered my questions, and removed his shoes when entering the house. I would recommend this company to anyone looking for HVAC service.

Ductless.ca was great at solving the overheating we were experiencing in our loft condo. We have a high roof and our regular HVAC system wasn't doing the job. Paul came, made his recommendation, and delivered on time and on schedule. He even looked after the electrical work we needed to do to handle the new ductless system. I am happy to report that on the 2 hottest days of the year so far, we are freezing in our condo.

I am so impressed. It was very pleasurable to work with Paul and Carl on the installation of our 3 Mr Slim ductless units.
They carefully took the time to place the units, which were on the third floor, so they were both optimal for heating and cooling inside and yet were also placed well for the look on the exterior. Paul matched the flashing that housed the exterior pipes perfectly and he and Carl spent a long time making sure it was cut and fitted to be both functional for the units, yet also look good on the exterior of the house.
Super nice guys. They were prompt, polite, respectful and hardworking.
And as for the Mr Slim units- great investment in home comfort-slept so soundly in our perfectly cooled, perfectly quiet bedroom.
100% happy customers. Thank you Paul and Carl

The service provided was very professional and in timely manner for fixing a broke down heat pump. The questions directed to the technician were answered to my satisfaction. I will recommend the company to my known.

Hi all,
I have had dealings with this company for about a year now and I have found them to be honourable, honest and professional. Their callout services is also extremely fast. A company I can trust.

Dave.

Paul installed a Mitsubishi compressor on my exterior wall and two blower units inside my home. The compressor was defective from day one - it was extremely loud and shook the house keeping my kids and us awake at night so we had to keep it off in the evenings. It's operating volume was well above the highest operating decible level range as per the technical specs published by Mitsubishi for this model. Mistubishi's Canadian distributor did their own inspection, said this was normal and said they'd put some vibration-dampening pads on the mounting bracket. Not a solution I wanted to entertain after dropping close to $10K. The dampeners helped a bit but bottom line I'm not happy paying that much for a faulty unit. The point of the story is Paul took it upon himself to purchase a new compressor out of pocket, installed it free of charge and took up the fight with Mitsubishi so I didn't have to. To me that's stellar service. I would highly recommend Paul - he knows his products and clearly cares about his clients and their satisfaction. Thanks Paul!

The gentleman who came to repair the unit I have was prompt, knowledgeable and knew the units inside and out. Paul did an excellent job servicing the 3 units, and returned the next day, in very cold weather to get up on my roof and service that unit. Maintenance is key to the long life of these units and Paul explained everything he was doing, gave me tips on maintaining the GE12NA units that I have. All are working excellent and the heat flows wonderfully now. Thank you Ductless Canada!
Ella