This review is grossly innacurate and this client never purchased any insurance and only reported the tire incident more than a month after the move and they had requested to our team to leave the tires in their backyard as their home was under renovation at the time of their move-in and was extremely cluttered and had no room for tires. this location does not have a garage.
Our state of the art warehouse is a fully HD secure camera operation that reported no such activity with regards to any wrong doing regarding the storage portion of their move.
As far as the poorly framed artwork they are speaking of was in fact damaged mistakenly and despite the client not wishing to purchase any insurance, I as a good will gesture offered to pay for the print that was damaged in the amount of $345.00 dollars which they say it was worth. I will recind my offer as a result of their fabrication regarding the tires
In closing this is our first negative review in over 900 relocation moves that we have completed.
while we do our best to satisfy all customers, things can and will unfortunately happen much to any moving company's regret.
In my own personal moves over the years I don't think I have ever had a move where something didn't get broken or scratched by accident whether I moved myself or hired another company before I was ever involved in this industry.
Excel Moving & Storage