Excel Moving & Storage

Self Storage
300 Pendant Drive Mississauga ON L5T 2W9
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HomeStars  >  Self Storage in Vaughan  >  Excel Moving & Storage
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24%

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Reviews for Excel Moving & Storage

Average customer rating:
4.5 10 (2 reviews)

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Rpatel from Vaughan
Rpatel from Vaughan
0 reviews Brampton, ON
8/10

Moving and Storage Services

Overall, we were quite pleased with our experience with Excel Moving & Storage. Sean was very professional and easy to deal with throughout the entire process.

The movers arrived on time and were organized and efficient. Our belongings remained in storage for approx a month and were returned to us in the same condition - all items were accounted for.

I was pleased that Sean arrived at the end of each move to ensure things had gone smoothly.

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Renee from Toronto
Renee from Toronto
0 reviews Toronto, ON
1/10

Moving/Storage

At first, we were really happy with our quote and with Sean in particular. He was friendly and took a personal interest in our move. However, this changed when things took a turn for the worse. A fairly valuable framed piece of art was shattered by the movers. They apologized right away and told us they would report it to Sean. They never did. We were left to follow up on the matter several times. Sean agreed (on email) to issue a cheque for the damage but it never came, despite repeated emails telling us it was coming. Worse than this, almost new all-season tires "disappeared" during the storage portion of the move. The ones delivered to my new house were not the same ones picked up from my old house. The "replacements" were from a dump. This move cost me a lot more than the original quote.

I've read Sean's response and I'm sorry we've come to odds. It was a very fair quote and the movers were very friendly, but the lithograph was shattered and the promised cheque never arrived after 8 weeks, so rescinding it is somewhat redundant. I do believe that the warehouse is secure and always suspected the tires were "lost" in the transit portion. Sean really did seem to want to make the situation better so I was surprised that the offer for compensation turned out to be untrue.

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Company Response

This review is grossly innacurate and this client never purchased any insurance and only reported the tire incident more than a month after the move and they had requested to our team to leave the tires in their backyard as their home was under renovation at the time of their move-in and was extremely cluttered and had no room for tires. this location does not have a garage.

Our state of the art warehouse is a fully HD secure camera operation that reported no such activity with regards to any wrong doing regarding the storage portion of their move.

As far as the poorly framed artwork they are speaking of was in fact damaged mistakenly and despite the client not wishing to purchase any insurance, I as a good will gesture offered to pay for the print that was damaged in the amount of $345.00 dollars which they say it was worth. I will recind my offer as a result of their fabrication regarding the tires

In closing this is our first negative review in over 900 relocation moves that we have completed.

while we do our best to satisfy all customers, things can and will unfortunately happen much to any moving company's regret.

In my own personal moves over the years I don't think I have ever had a move where something didn't get broken or scratched by accident whether I moved myself or hired another company before I was ever involved in this industry.

Sean
Vice President
Excel Moving & Storage

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Excel Moving & Storage

Since 1991, Excel Moving and Storage has provide first class service anywhere for your moving needs by pickup or delivery. We specialize in residential and commercial moving services. We offer excellent customer service and a full range of professional moving services. Our services will save you time, will insure your ...
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