Ecotech Windows & Doors

Windows & Doors Installation & Service
34 Futurity Gate #7 Concord ON L4K 1S6
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Reviews for Ecotech Windows & Doors

Average customer rating:
9 10 (463 reviews)

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Artem
Artem
1 review Brampton, ON
0/10

$793 IN DAMAGES caused by Ecotech and that's only the tip of the iceberg.

I ordered all windows and patio door replacement in late fall 2018 with the goal to install in spring 2019.
And sales, and installation insisted on installing in winter saying it would make no difference. I decided to go with the flow and listen to "professionals". And that is when it all started...
1. MEASUREMENTS: when installation foreman re-measured openings he said that they'd be 1" in each dimension shorter because he needs clearance to put insulation.
In REALITY 2 windows did not require extra space as there was already enough so the final clearance between opening and stud was 3-4" and it is very noticeable that the window is way smaller than it was.

2. INSTALLATION in general: foreman assured that because of winter installation he will be doing one window at a time.
In REALITY: all windows in upper level were removed right away at the outside temperature of -4C and heavy snowfall coming inside the house. Prior to finishing upper level they removed the rest of the windows.

3. ORDER ACCURACY: I order two identical casement windows that would open on the left.
In REALITY the windows I got are opening on the right. I swallowed my dissatisfaction because of #2 - there were no windows left and leaving house with no windows for several weeks in winter was not an option.
Interestingly enough when foreman was taking final measurement I personally asked him to confirm that the new windows would open the way the old ones were and he said they would.

4. WINDOW ASSEMBLY: these two casement windows are opening to the same side.
In REALITY they were installed in such way that I have to roll the handle in opposite directions to operate them!
Window#1 opens by rolling it to the right while window#2 opens by rolling it to the left.

5. CLEANNESS: I was told that all flooring will be protected and indeed they put some cardboard when they arrived. The problem was however that the installation crew did not remain on the protected area but walked all around the house.
When they were noticed that it should not be done one of crew members staying on bare hardwood floor tried to argue until he finally saw that he was not standing on the cardboard.
On top of that as it was promised they used insulation foam in plastic tubes. The caps of the plastic tubes were thrown right on the ground. When I cleaned the area I counted over 20 of them - clearly it was not accident but just the way they do it.

6. TIME ACCURACY: office scheduled the installation for afternoon after 2pm
In REALITY the crew showed up at a bit after 9am catching me barely prepared. I even thought of not letting them in until 2pm but again decided to go with the flow.

7. PROPERTY DAMAGE: the installation was scheduled by the office on the next day after the freezing rain. When I called the office letting them know that the house is covered in ice and snow they answered that that would not be a problem and asked to clear driveway.
In REALITY the crew was not able to climb on the roof over garage to finish installation of the windows. So what they did was they removed the ice.. WITH the parts of shingles.
When I found it I immediately reported to the foreman. I was promised that the office would call me back to resolve the issue. Of course no one called me. Since my roof is new (less than 1 year old) I called the roof contractor who did it and was quoted for $793.
I sent the quote to office - no feedback. Then I drove to the office and hand delivered the quote and the letter. The manager(or owner) read it, acknowledged that he was aware of it, and promised since the damage was caused by crew it would be paid.
Obviously no one paid. I opened case against the company with BBB. Finally I got one response with the offer of $200 because Ecotech believes that the quote was inflated. When I asked to provide contractor who would repair it for that or any other amount of money I got no response.

8. To summarize: Ecotech was not able to take proper measurements; Ecotech was not able to assemble windows properly; Ecotech littered the property; Ecotech was not able to follow the schedule; Ecotech does not respect private property and has no responsibility for any damage they cause.

Do you still want to do business with them?

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to post your feedback. We are sorry to hear about your previous experiences. A promt reaolution is our priority.

Ecotech Customer Service Team.

Chantall Joseph  in Hamilton
Chantall Joseph in Hamilton
0 reviews Hamilton, ON
1/10

Doesn't own up! Update

I received a call that my issues will be rectified July 3. I will post another review once the work is complete. I have been assured everything will be taken care of.

1 of 1 people found this review helpful.
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Company Response

Thank you for reaching out to us. Your frustration is understandable and your satisfaction is a priority. We apologize for the inconvenience. We will reach out to you shortly and hopefully we can get you to update this review in the near future.

Ecotech Customer Service Team

Private User
Private User
Private User reviews Toronto, ON
0/10

Poor installation and customer service

EcoTech installed French Doors in our upstairs bedroom. The doors are hung crooked, the trim is uneven, and screens were only provided for one side, versus two as requested.

They left debris strewn across our front yard for over a week!

We offered to pay more or find another compromise but they just don't return our calls.

Don't believe their response to these reviews saying "Call us and we'll fis this" (Don, Mark, Sam) . The company has all the contact information for their customers.

They simply don't care about their product, their work or their customer.

1 of 1 people found this review helpful.
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Company Response

Thank you for reaching out to us. We understand your concern. Please contact us directly so we can arrange a service team to correct any issues as soon as possible.

Ecotech Customer Service Team

Carol Jin in Vaughan
Carol Jin in Vaughan
0 reviews Vaughan, ON
10/10

Excellent service

I am very happy with the front entry door and oversized sliding door that salesman David recommended to me. David is very professional and knowledgeable in his trade. He is very helpful in selecting right product with right price for my home renovation. After the innovation was done, David came back for final inspection and he even helped me to install the window shade. I am very satisfied with David‘s service. Knowing I have selected the right products with great quality and esthetically pleasing, now I can truly enjoy my house with peace of mind. I would recommend David to all my friends and family.

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Company Response

Thanks for posting this great feedback. Your complete satisfaction is what we strive for, and we always try to go avove and beyond for our customers. Enjoy your doors.

Ecotech Customer Service Team.

Anahow75 in Kitchener
Anahow75 in Kitchener
0 reviews Kitchener, ON
10/10

Windows

On Wednesday I got one of THE best Birthday presents, brand new windows! Installation went smoothly, and the installers were professional from start to finish. The attention to detail was wonderful. Looking forward to getting the bedroom windows done next. And who knows, maybe new doors too! Thanks again, Anastasia

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Company Response

Happy Belated Birthday Anastasia, glad to hear this process has brought you joy on your wonderful Birthday. Hope to hear from you soon!

Private User
Private User
Private User reviews Brampton, ON
10/10

Windows

Professional, clean, and fast! From start to finish, the company walked us through the entire process, and did everything they said, right on time. Brilliant stuff and thank you so much!

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Company Response

We thank you at Ecotech for allowing us to work on your home! Allowing us to show you how a professional company gets it done. Thank you once again!

Campbell in Hamilton
Campbell in Hamilton
1 review Hamilton, ON
8/10

Issues have been resolved

Mark the owner has contacted me and he was more than happy to fix our sink. There was a misunderstanding that Mark was not aware of what happened. Now that he has been made aware of what happened, he going above and beyond to fix the issue. We are very happy with the windows and patio door that were installed, they look great !!!!

We had Ecotech put in new windows, one of them was kitchen window. While putting in the window, the contractors somehow cracked our kitchen sink which is made BN of composite in the corner. We didn't notice until after we had paid them. We tried for a couple of days to get in touch with the company, they did not return back phone calls or emails. About 4 or 5 days later we received a text saying there is nothing they will do about our sink. I think this is absolutely brutal customer service and would highly recommend that anyone would think twice about using this company. Our sales rep also said that he has quit this company because of things like this that the owner will not take responsibility for. Please think twice before you use this company, they do not stand behind their work.
Your company was contacted the next day and then for the next 3 to 4 days and you never got back to us. I finally called our salesman again to see if he could help and he informed us that he recently quit the company because of issues like this.
He said the he left because the owner will not stand behind his work

Review has 1 previous version
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Company Response

Thank you for reaching out to us again, while we are glad to know there are no issues with your windows, we are of course concerned about your overall experience. We take many precautions to prevent such occurrences, however in the event that something is damaged during your installation it is important that you notify us right away. We cannot verify your request for compensation over a week later. Please refer to the email we sent you in response to your request with information on repairing your sink. If you need further assistance in this matter we would be happy to help any way we can.

Ecotech Customer Service Team.

Wjones in Vaughan
Wjones in Vaughan
1 review Vaughan, ON
10/10

Windows

First major upgrade to our home great experience with Ecotech from initial right thru instal couldn’t be more pleased impressed with follow up ensuring customer satisfaction

Highly recommend this company

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Company Response

Thank you the Jones family for working with us and allowing us help in doing your first big Reno to your home. Glad you loved the experience and has been an effortless experience!

Nice windows.  in Newmarket
Nice windows. in Newmarket
0 reviews Newmarket, ON
10/10

Windows

Had Ecotech redo the front of our house. Manufacturing time was quicker than I thought. Installation went super smoothly. The team were focused and well organized and I couldn't believe how quick they were. The windows themselves are beautiful and are functioning correctly. Really impressed and they were the cheapest quote to boot. A win win situation.

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Company Response

Thank you for such an honest review! Glad to hear you enjoyed the process from A-Z getting the windows done at an affordable price!

Zia in Vaughan
Zia in Vaughan
1 review Vaughan, ON
0/10

Front door

I ordered Cobra fiberglass front door that was recommended by the sales person, they installed Max doors, after a year the trims was twisted, after several times calling them, their service man came and looked at the door and told me that this door wasn’t Cobra door and they told me they will change the door , it took them another 6 months and demanding more money to come and do nothing, they claimed that they have changed the door but I did put some marks on the door due to lack of trust and sure enough the door was not changed, now they are telling me that the manufacturer has to come and fix it, the glass is falling out, this company is the worst I have ever done business with, I do not recommend this company to any one even if they want to do a free job, I have told them if they don’t solve the mess, they will be in court.

1 of 1 people found this review helpful.
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Company Response

Thank you for your honest feedback, it is important to us as we strive to improve our customer service experiences. Please contact us again and use extension 207 to reach our service manager directly and we will ensure a timely resolution.

Ecotech Customer Service Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ecotech Windows & Doors

EcoTech Windows & Doors has been installing energy efficient windows and doors for Ontario homeowners since 2001. If you are ready to replace your home's windows and doors, you have found the right company. We offer a superior product manufactured and installed to perfection at a great price. We strive for 100% customer satisfaction ensuring our customers are happy with their order while having access to great customer service throughout the sales and installation process. Our product line is designed to withstand Canadian climates, leaving you secure, protected and warm through the harshest winter days but cool and relaxed during the summer heat. We offer a wide selection of vinyl window styles including casement windows, awning windows, single hung and double hung windows, single slider tilt and double slider tilt windows, bay and bow windows and more. In addition to our full line of energy efficient vinyl windows, we also offer a wide selection of beautiful exterior doors in various designs and colours. Make your home energy efficient and instantly improve your curb appeal with EcoTech Windows and Doors. Call 1-888-901-7276 for a free in-home estimate today!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Energy Efficient Window Energy Efficient Door Casement Windows Awning Windows Single Hung Windows Double Hung Windows Single Slider Tilt and Double Slider Tilt Windows Bay and Bow Window Systems Patio Garden Doors Canadian Made Windows Canadian Made Doors EcoThermal Glass THERMALEDGE SEALED GLASS Patio Door Systems Entrance Doors Custom Wrought Iron Doors Fiberglass Doors EcoSmart Glass EcoSmart Foam Filled Frames
SERVICES
windows and doors installation entry door installation entry door replacement exterior door installation exterior door replacement patio door installation patio door replacement
BRANDS
Novatech Canadex Trimlite Armiles ODL Verre Select
STYLES
Casement Awning Bay Bow Single Slider Double Slider Sliders Hung Double Hung Single Hung Picture Window Fixed basement window
SPECIALITIES
windows and doors manufacturing windows and doors replacement
WEBSITE
http://www.ecotechwindows.ca/
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
50
RETURN POLICY
Life time warranty
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash, E-Transfer
MEMBERSHIPS
BBB, Energy Star Partner, S.A.W.D.A.C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
1
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.