3 winters have passed and we still have frost/air infiltraion on our windows. Complaint filed with BBB about 1 year ago as company was uncooperative in settling. Problem still existing so BBB reopened but Qualiglass does not respond to their request. Would NEVER recommend this company due to its service
customer or product) and installation.
Do not believe what this company has responded. If customers really mattered to them, they would have tried harder to resolve our frost issue instead of threatening lawyers. In the past, we did call, email, left messages to no avail until we filed a BBB complaint. I would take BBB ratings with a grain of salt because as long as they jump their hoops and appear that they are doing something, their rating stays the same; even if the problem is not resolved.
Guaranteed if we call them, they will blow us off as they did in the past. Qualiglass wants their remarks posted so it appears to others that they are a caring, diligent, cooperative aned conscientious company.