Quali Glass Windows & Doors Ltd

Bought whole house package at a cost of approximately $30000 and after10 years the seals have gone on many of them. As I have noticed from other reviews Chris was obliging at first and then completely ignore emails voice messages from me. Of course the warranty was for ten years!!! Spoke with the person who answered the phone this morning who was also unsympathetic and frankly quite rude. Will contact another window company for advice.

We had previously had a good experience with Qualiglass and went back to them a few times because of it. Unfortunately it has been overshadowed by the most painful warranty experience of my life. It has now been over two years of mostly complete non-responsiveness. I'm currently discussing with legal counsel.

Sent Qualiglass an email requesting to purchase parts for their windows and the response has been stalling tactics and no replies after several attempts to get the parts. Finally did a search on the company at a registry office and contacted the owner because I thought she had an issue with staff. Apparently she was one of the people that was the worst at communication. This has gone on for 5.5 months with no parts. I have all the emails as I like to have a paper trail in case she wants to deny it.
Wished that I had read the reviews on this company before purchasing their windows. Buyer beware.

Qualiglass did all the windows of new house in the fall of 2009 (over $24K). After approx. 7 years, we noticed marks on some of the windows, and tried in vain to scrub off. The marks kept getting worse over time and showing up on other windows.
In the fall of 2019, an upstairs window cracked from top to bottom. We called Qualiglass in October and informed them of this cracked window and about the markings on the other windows. In January, 2020 we called them again as we never heard back from Qualiglass. We spoke with a person named Chris, who informed us they do not cover cracked windows and that a site inspection would need to be done. In the meantime, we had another firm replace the cracked window and they informed us the marks, that are progressively getting worse, are all seal failures. In April of 2020, we notified Qualiglass of the issues getting worse and showing up on more windows. Chris asked us to take pictures of the windows and email them to them, which we did. Chris informed us that the pictures were not good so they would have to send an inspector out. After a bit of back and forth over the summer months requesting a site inspection, there has been no response or action from Qualiglass. The marks are in the majority of the windows and continue to get worse. We will have to replace most of the windows after only 10 years.
We are totally dissatisfied with Qualiglass’s customer service. We are having to chase them every few months, last we heard from them was in August which was a reply to our email requesting a site inspection date.

I bought a door right hand out swing they had in stock they sent me left hand out swing and would not take a return.. worst door and window company in Edmonton. DO NOT WASTE YOUR TIME WITH THESE CLOWNS

Great service all around. Rick assisted in all aspects off estimate & product selection with constant focus on value & competition. Installers were the best. Conscientious, courteous, well trained. No damage to 20 year old vinyl siding. Aware of lawn & areas where ladders were set up to avoid damage. No interior damage. reused custom pine trim as if new. kept me in loop throughout installation.
hard workers and proud of their handiwork. Cleaned up very well for a messy job. Made the disruption minimal. I highly recommend them.

Rick came and gave an estimate and explained in detail the process from start to finish visited their show room and picked the window type and front door. The installers where absolutely professional and did a fabulous job, took their time and answered all questions regarding windows. They knew what they where doing and how to install properly, last minute made a few minor changes which where accommodated, would highly recommend this company

Great service. Knowleable staff. Installation was completed quickly and site was cleaned of old materials. I have used this company previously and will continue using them on my future projects.

Qualiglass replaced our original fixed bay window with a fixed center window and two side windows that open. We also bought a Novatech door from them, which they installed. We are happy with both jobs, but the door in particular. All winter as we entered and exited, we enjoyed the nice solid sound of a closing door and a well performing lock. We were tickled to see the door staying solidly in place, no shifting, nice and warm. We are
so grateful for the expert installation; retro fit jobs can be tricky. The sales rep, Rick was very patient and reassuring with my million and one questions. He was helpful in the whole
We would definitely recommend you to anyone looking for window or door work!