Robinson Lighting & Bath Centre

Lighting
18511 104 Ave NW Edmonton AB T5S 2V8
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HomeStars  >  Lighting in Edmonton  >  Robinson Lighting & Bath Centre
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79%

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Reviews by rating (past 12 months)

Reviews for Robinson Lighting & Bath Centre

Average customer rating:
8.4 10 (9 reviews)

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Private User
Private User
1 review Edmonton, AB
1/10

Poor Customer Service. No honoring of product.

We purchased lighting fixtures and accessories from this company to remodel our home. The price I thought was very high but presumed we were getting a good value from a reputable company. As we near completion of our renovation, we are finding that we would like to install LED compatible switches and Robinson has denied our exchange. Front desk was being difficult and blameful, spoke over me while trying to find a list of reasons why the items were non-refundable even though switches were in original packaging. The manager was difficult to access, only saw me with insistence, then gave same negative blameful excuses without any interest in hearing my perspective. I am out $1,000 and will not return to this company. I recommend you go elsewhere if you are thinking that there is any possibility of having to return merchandise.

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Company Response

Which location did this occur at? If you email [email protected] with some information about your situation, we'd be happy to look into this for you. We take customer satisfaction very seriously and would like to investigate. Thanks for your honest feedback.

H in Ardrossan
H in Ardrossan
11 reviews Ardrossan, AB
10/10

Repair parts and product

We purchased taps and cast iron sink through another company but ultimately from Robinson Lighting and Bath. After a short time, the tap and sink grates had issues. We contacted the manufacture who ultimately blew us off. So, we contacted Robinson directly and they were quick to get the sales rep to rectify the problem. Their sales rep also provided the small grate feet at no charge. Even though we didn't originally purchase from them, the service we received was commendable.

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Company Response

Hello,

We appreciate you taking the time to review Robinson Lighting & Bath Centre. We’re happy to hear that you experienced great service and that our staff were able to help you solve the issues you were having with your sink. We look forward to working with you again in the future!

Sincerely,
Your Robinson Lighting & Bath Centre team

Randy from St. Albert
Randy from St. Albert
2 reviews Saint Albert, AB
10/10

Renovation

We purchased all lighting for our home renovation from Robinson Lighting and couldn't have been happier with not only the large selection but the superior service we received. They were great at giving us competitive pricing and stood behind their product by providing excellent service after installation!

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Holly from Edmonton
Holly from Edmonton
5 reviews , AB
8/10

Commercial Lighting

Elizabeth was really knowledgable and helpful! She even took the time to find us fixtures with the same look but for a better price :) I also found the pick up process at shipping very seamless and easy.

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Cynthia Pon from Edmonton
Cynthia Pon from Edmonton
5 reviews Edmonton, AB
10/10

Lighting fixtures plumbing hardware and sinks

We loved the selection of lighting fixtures and plumbing hardware at this store. Items were priced competitively to other similar businesses but we liked how the staff was helpful and available to answer questions. Due to the customer service and attention that we received that is why we ordered our items from this business

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Kevin
Kevin
10 reviews Saint Albert, AB

First Review

9/10

Lighting

We contacted Elisabeth from Robinson Lighting and Bath when we needed a few lights replaced in the home we built. We bought our other lights from the US and we need a couple replacements. Elisabeth was great and we will definitely use them next time for the whole house!

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Conrad in West Edmonton
Conrad in West Edmonton
3 reviews EDMONTON, AB
10/10

New House project

Hi, I just finished a project selecting our fixtures for our house, and Lorraine at R&B took the time to go over everything and was very competitive as per pricing our fixtures too. I would highly recommend Lorraine to anyone thinking of using her as their lighting consultant.

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Bob in St. Albert
Bob in St. Albert
1 review St. Albert, AB
8/10

Bath renovation

We had gone to a number of plumbing stores and were advised we needed an appointment just to get a quote on materials. The staff at Robison adjusted their schedules to accomodate us. Heidi did the material work-up and pricing, providing us with better pricing immediately that the other stores finally sent us weeks later.

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Sue in Edmonton
Sue in Edmonton
1 review Edmonton, AB

First Review

10/10

Lighting Fixture

I had an opportunity to shop for a nook light at Robinson. The staff was very helpful especially Natalie. She was expectional and very knowledgeable! I had great experience at Robinson

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More about Robinson Lighting & Bath Centre

Truly the most outstanding Lighting & Bath Showroom in Edmonton, Robinson Lighting & Bath Centre boasts a full range of North American and European luxury plumbing and lighting products.
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