After a not so great experience with another roofing company, we turned to Reid’s roofing to complete our roof and eavestrough replacement project in April of 2018. We a substantial amount of anxiety (strictly due to our previous extremely bad experience with another company) we signed the contract with Reid’s. Jake was great with explaining every detail of the contract and Jessica to walk us through the process and steps that were to take place in order to complete our project.
ON TIME ON SCHEDULE our supplies were dropped off to our home and the following day work began! The roof was completed on time and on schedule! Although there was a few minor details that we were unhappy with the roof, Calvin and Jessica were wonderful to answer their phones on a Saturday and Calvin was on our site Sunday to review and walk through it with us and listen to our concerns. NO QUESTIONS, NO EXCUSES Calvin was up on our roof fixing our issues that he could himself ON SUNDAY! Reid’s roofing was back on our site Monday morning to finish up the details that Calvin was unable to do!
Wednesday morning the eavestrough crew was on our site ON TIME AND ON SCHEDULE and completed our eavestrough project the same day! NO MESS and EXTREMELY polite and professional!
Friday morning Pete, the site superintendent (please forgive if I got the title wrong) to complete a final walk through with me. A few last minute minor details were brought to his attention and he, just like Calvin, was up on the roof tidying things up to a higher standard. After payment was made he said he would be back Monday to complete a few other things that he himself were not happy with and asked permission to come back (we were not going to be home). With no hesitation permission was given.
Fast forward a week, we arrived home and we finally got to see the FINAL and COMPLETED project in the light of day..... and WOW! Pete had truly gone above and beyond with what needed to be done! He not only cleaned up some trimming (aesthetics) but also replaced some additional items just because they didn’t meet his standards!
Not only did Reid’s roofing exceed our expectations....., they truly blew them out of the park! They turned our bad experience around into an amazingly positive one, and showed us that not all contractors are bad. They showed and proved to us that there are conpanies out there that truly look out for the consumer and WILL go that extra mile!!! We now have a beautiful roof and eavestroughs!
I HIGHLY recommend Reid’s roofing to anyone in the market for roofing and eavestrough needs!
To Calvin, Jessica, Jake and Pete..., thank you THANK YOU SO VERY MUCH!!! You all are such exceptional people and have truly found your niche in the world!
Thank you so very much!
The Garcia Family