We used this company in 2012 for our own eavestrough and had difficulties with them then but accepted their excuses in good faith. Used them again for eavestrough on rental. Same issues but worse. They did not come out on the arranged day. In fact, around 2 PM I called them as I had not heard from their installer at noon as promised. i was advised that they could not come that day and rescheduled for the following week. This was not convenient; but we had no choice but to make it work.
Throughout this install, the customer service, communication and treatment from Marni and Jacqueline was extremely unprofessional. Excuse after excuse and rudeness after rudeness was all we received. We know they will respond with all sorts of reasons as to why they acted the way they did; but no matter what the service, workmanship, customer service and care to attention is not acceptable. DO NOT USE THIS COMPANY!!
- Approximate cost of services:
- $1,400.00