We had lost all faith in on-line appliance repair folks as well as of our regular washer repair service person at the time we placed the call to Prime Appliance repairs. Roman was reassuring and calm when my wife called in desperation to have our leaky washer repaired - we had a clogged fabric softener dispenser. We were told that Melvin would be our technician. On Sunday, Melvin called and as any qualified technician would, he asked us to explain the problem with the washer. The moment he asked for a synopsis of the issue, we knew that we were in very safe and qualified hands. Melvin took control of the situation and went about fixing it in a quiet and dignified manner - he was not rushed and took all the time to understand the issue. We heaved a big sigh of relief as Prime Appliance Repairs completed the repair to our complete satisfaction. We highly recommend Prime Appliance Repairs and Melvin. Thank you for coming to our rescue.