We were having ongoing issues with our Kitchenaid freezer and were waiting for another appliance company to receive parts for the repair. After waiting 4 weeks, we decided to try a different repair company. My experience with Star Appliance Repair was top notch from beginning to end. Karina was pleasant and knowledgeable when I first called, and got back to me promptly to let me know they could get the parts and be onsite the following day. Vlad arrived within the service window, was extremely nice, and patiently answered all of my questions. I will not hesitate to call them again for future repairs!