Prime Appliance Repairs

I've used them multiple times, referred them to a number of friends, and have previously left a 5-star review. Most recently, my agitator was loose, and it was recommended I replace two parts. Unfortunately, after they were replaced, oil started leaking into the drum and all over my clothes. They promptly sent the technician back, he cleaned it, and after two washes, the problem resurfaced.

I reached out to their customer service team via email and chat, expressing my concerns and seeking a resolution. I'm pleased to report that they have since contacted me, and we've worked together to find a fair outcome.