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HomeStars  >  Appliance Repair in Vaughan  >  Pro Choice Home Services Inc
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76%

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Reviews by rating (past 12 months)

Reviews for Pro Choice Home Services Inc

Average customer rating:
8.7 10 (37 reviews)

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tmask in Toronto
tmask in Toronto
1 review Toronto, ON
10/10

Fixed front load Maytag washer

The gentleman came on time. He then diagnosed the issue promptly. He also explained how to prevent this from happening in the future. In and out in 20 minutes. Well worth the money.

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Company Response

Thank you for the lovely review. We strive to do the best job for our customers and to get your repairs done as quickly as possible so that we don’t disrupt you too much.

JVet in Kitchener
JVet in Kitchener
1 review Kitchener, ON
7/10

Board of Refrigerator

Service was good. Set up the appointment for the next day at 11am to install the board. Did not call to say he would be late. I called and found out that he would be there around 1pm.

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Company Response

Thank you for the review and for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician. We have a strict policy about informing our customers beforehand in case of any delays due to traffic or prior appointments; we are discouraged to hear of your negative experience. However, we are glad that you were happy with the service and your refrigerator is working well now. Once again, our sincere apologies, and we hope we can provide a better service if we are given the opportunity.

Trevor in Boston
Trevor in Boston
1 review Mississauga, ON
10/10

Dishwasher Repair

I called Pro Choice and they picked up right away. The person on the phone was extremely kind and open to getting someone to me as soon as they could. The were able to provide next day service. They arrived on time. The technician on site was very helpful, not just fixing the problem but being very straight forward as to what caused it and how to prevent such issues from happening again. I was almost going to purchase a new/used unit to replace mine but thankfully that didn't have to be the only option. The unit is still working beautifully and we're very grateful. Thank you Pro Choice!

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Company Response

Thanks Trevor! We truly appreciate your business and we can't thank you enough for allowing us into your home to complete this job for you. Our technicians try to help in every way to increase the life of your home appliances. Please feel free to contact us in case you have any questions. Thank you again for choosing Pro Choice!

Nihad in Toronto
Nihad in Toronto
1 review Toronto, ON
10/10

Fridge and dishwasher repair

Fridge freezer iced up due to blocked drain hole. This is the second time it happens in 5 years. The technician de-iced and unplugged the hole. He also replaced the 2 springs supporting the dishwasher door. He was competent friendly and helpful showing us how to de ice the freezer.

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Company Response

Thanks for the review. I'm glad our technician was able to make a positive impression on you while repairing your Fridge and Dishwasher. We are committed to continuing to provide the highest level of service you have experienced for the years to come. Thank you for choosing Pro Choice.

Private User
Private User
Private User reviews Toronto, ON
9/10

Washing machine repair

The issue with my Whirlpool washing machine was fixed. Pro Choice was trust worthy fast quality work done and followed up on. One understandable delay which was resolved professionally. Very friendly company. Competent!

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Company Response

Thank you for the review. We hope we can help in the future as well.

Aditya C in Toronto
Aditya C in Toronto
1 review Toronto, ON
10/10

Dishwasher Repair

The pump that drains the water from my GE dishwasher stopped working one day. Kobe from pro-choice was over within 2 days of my call to them for an initial diagnostic. After investigating the issue, he was back in 4 days with the replacement part, and the dishwasher was running as good as new. No issues with it in the ~2 months since the repair.

A positive experience overall

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Company Response

Thank you for your review Aditya, we are glad we could provide a timely repair service for your dishwasher. We look forward to providing an even better service next time for your home appliances.

MJE in Etobicoke
MJE in Etobicoke
0 reviews Oakville, ON
0/10

front load washer repair

Pro Choice Home Services Inc
(647) 875-3948
1000 Finch Ave West
Toronto
ON
M3J 2V5
CANADA

I called GTA appliance repair, the repair was done by Tony who also goes by Tareq (I figured this out after the 3rd call) who owns his own business of GTA Heating and Service, but the invoice is from Pro Choice Appliance. We spent $436 and 22 days trying to get a bellows replacement on a front loading washer. Today I fixed it myself as the above mentioned people/person couldn't find it in them to provide a decent service.
The initial install was done incorrectly and leaked. No problem. We had paid for the repair and their websites talk about their stellar customer service so called them back and informed them. We arranged 3 different times for Tony who never called or showed up and when finally contacted was ignorant in his responses as to why I refused to reschedule a 4th time. (I was ignorant back as Tony would agree.)
Mike, the manager, made initial attempts to explain his overpriced repair (Tony told me it would have been cheaper if I called him directly) and to get a different repair technician back out to fix the problem. I did not get a reply beyond "I am working on it" given about a week ago. I am on a first name basis with their receptionist who was always pleasant and apologetic. Seriously though, if you don't have great service, your customer service should be exemplary. These persons/companies do not!
So I fixed the machine with a hex key, a screwdriver, a 1/4 inch nut driver and a youtube video. I called Mike today and left a message to ask for the cost of the repair back. Anyone think I will ever hear back?

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Company Response

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician that has led to your distrust in our company. We screen our service technicians to make sure they are highly trained and qualified; I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. We treat every negative experience very seriously, and have since taken measures and addressed the situation with Tony. He is no longer working with our company. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.

Billy D.
Customer Relations Manager
info@prochoiceappliances.ca

Stephanie
Stephanie
1 review Toronto, ON
0/10

Paid for a Job Not Done

I paid these guys at Pro Choice Appliance Repair $300 to fix a leak under my dishwasher. The technician, Tony told me I would not have a problem for another 5 years if I paid to replace the water valve because the rest of the washer was in great condition. The next time I ran the washer the leak was bigger. When Tony came back, his reply was, oh this is a much bigger problem and wanted more money to replace another part. (which would be more than a new washer at this point) He said if he had noticed this at first he would have told me to buy a new washer?!?!? So now I still have a broken washer, they have $300. After weeks of emails and unanswered phone calls, I was told by the owner, Mike, "These things happen with repairs" and he was not going to fix the problem or give me any kind of refund. I asked Mike to come to my place to inspect the work and he refused. He said he spoke to his guys and that was enough for him and blamed me for complaining. I was pretty shocked by the whole thing. I have never written a bad review, but I don't even know what to do. I had somebody else come in and the valve was not even broken. This is bad business. They took my money and ran. Dishonest all around. Only use people you know and trust.

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Company Response

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician that has led to your distrust in our company. We screen our service technicians to make sure they are highly trained and qualified; I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. We treat every negative experience very seriously, and have since taken measures and addressed the situation with Tony. He is no longer working with our company. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.

Billy D.
Customer Relations Manager
info@prochoiceappliances.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Choice Home Services Inc

Pro Choice Appliance Repair Services Inc. has been servicing customers in the Greater Toronto Area for years. Since establishing our business at that time, we have become the area’s preferred appliance repair service provider. As an industry leader in our field, our reputation has been based on honesty, integrity, professionalism, ...
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