Pro Choice Home Services Inc

Appliance Repair
1000 Finch Ave West Toronto ON M3J 2V5
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HomeStars
Appliance Repair
Pro Choice Home Services Inc
Star Score
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73%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pro Choice Home Services Inc

Average customer rating:
8.7 10 (37 reviews)

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Elizabeth Pawlowska in Mississauga
Elizabeth Pawlowska in Mississauga
2 reviews Mississauga, ON
0/10

Frigidaire Refrigerator

I had a very bad experience when I chose ProChoice, technician gave me a wrong diagnosis, and charged me $135.oo After 2 visits (Oct.28.2016 and Nov.01.2016) he still didn't know what's wrong with my fridge. He made me buy wrong part, and my fridge is still broken. Technician was unprofessional, but honest. He offered the whole amount back for wrong diagnosis, but the manager (Mike) he was rude, and didn't give it back. I do not recommend this company for anyone.

2 of 2 people found this review helpful.
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Company Response

Dear Elizabeth P. Thank you for your comments on your recent service call. We deeply regret the experience you had with our team and you can be assured the feedback was since shared with the right team members. We would like to remind you that we hand pick our employees. All candidates must pass our very strict screening and extensive background check before being hired. They are all licensed and insured. We treat every negative experience very seriously. I personally investigated the issue with your service call, and took strict measures to ensure this done not happen again. I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.

Billy D.
Customer Relations Manager
info@prochoiceappliances.ca

Danstringy
Danstringy
1 review , ON
10/10

Fixed dishwasher

I got my dishwasher fixed just hours after it broke due to the fast ETA and efficient work by these guys. Best in town hands down

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Company Response

Great to hear, hope we can help in the future

Deep in Toronto
Deep in Toronto
1 review Toronto, ON
10/10

Quality Service

I had my Meile dishwasher wasn't draining, called this company, never used them before, Wahid from pro choice arrived, looked at the issue, and after cleaning the drain determined that the drain pump was defective, he ordered a new pump came back 2 days later and the unit is good as new, thanks.

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Company Response

Wahid remembers you, he said you where very nice people to service

21 in Toronto
21 in Toronto
1 review Toronto, ON
8/10

Recommend

Pro choice came to my home and installed my dryer and washer combo, the technician did the job professionally and cleaned up all packaging and surrounding area, will use again.

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Company Response

Thank you for choosing Pro Choice Home Services. We are glad we were able to help with the installation. You can contact us any time not just for installation but also for appliance repair services for all major home appliances such as Washer, Dryer, Microwave, Stove and Refrigerators.

Private User
Private User
Private User reviews Simcoe County, ON
10/10

Excellent service

Excellent work by pro choice home services, called them and same day a technician was able to come and fix my dryer, will use again.
Great job Vitally, was professional and to the point

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Company Response

Thank you for the great review. We try to provide same day service to as many clients as possible.

Private User
Private User
Private User reviews Toronto, ON
10/10

Samsung Freezer drawer/ water dripping and ice accumulation

I’m really impressed with level of service and professionalism. I have never used this company before. I was informed they would be coming within 2 hours or so. Within an hour received a call from Tahir the technician, advising me that he would be arriving in half hour. He was punctual, very polite, started working diligently and assessed the issue. I was told that it might be the heating system, might need to order part, and might be back next day.
Later in the evening, around 900:pm, Tahir called me, again extremely polite, and asked me to verify if there was still water
dripping, and if any ice accumulation. To my very pleasant surprise it was totally dry and no dripping! He sounded pleased, and further explained he had tried something, and was 99% sure the problem had been fixed. This kind of service is rare. I will definitely use Pro Choice in the future, and will recommend to all my friends/family
Thank you so much for the great service Tahir and Pro Choice Home Services!
Sue

I’m really impressed with level of service and professionalism. I have never used this company before. I was informed they would be coming within 2 hours or so. Within an hour received a call from Tahir the technician, advising me that he would be arriving in half hour. He was punctual, very polite, started working diligently and assessed the issue. I was told that it might be the heating system, might need to order part, and might be back next day.
Later in the evening, around 900:pm, Tahir called me, again extremely polite, and asked me to verify if there was still water dripping, and if any ice accumulation. To my very pleasant surprise it was totally dry and no dripping! He sounded pleased, and further explained he had tried something, and was 99% sure the problem had been fixed. This kind of service is rare. I will definitely use Pro Choice, in the future, and will recommend to all my friends and family.
Thank you so much Tahir and Pro Choice Home Services!

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Company Response

Thank you for the great review. We appreciate your time and feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Choice Home Services Inc

Pro Choice Appliance Repair Services Inc. has been servicing customers in the Greater Toronto Area for years. Since establishing our business at that time, we have become the area’s preferred appliance repair service provider. As an industry leader in our field, our reputation has been based on honesty, integrity, professionalism, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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