I paid these guys at Pro Choice Appliance Repair $300 to fix a leak under my dishwasher. The technician, Tony told me I would not have a problem for another 5 years if I paid to replace the water valve because the rest of the washer was in great condition. The next time I ran the washer the leak was bigger. When Tony came back, his reply was, oh this is a much bigger problem and wanted more money to replace another part. (which would be more than a new washer at this point) He said if he had noticed this at first he would have told me to buy a new washer?!?!? So now I still have a broken washer, they have $300. After weeks of emails and unanswered phone calls, I was told by the owner, Mike, "These things happen with repairs" and he was not going to fix the problem or give me any kind of refund. I asked Mike to come to my place to inspect the work and he refused. He said he spoke to his guys and that was enough for him and blamed me for complaining. I was pretty shocked by the whole thing. I have never written a bad review, but I don't even know what to do. I had somebody else come in and the valve was not even broken. This is bad business. They took my money and ran. Dishonest all around. Only use people you know and trust.
- Company Response
Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician that has led to your distrust in our company. We screen our service technicians to make sure they are highly trained and qualified; I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. We treat every negative experience very seriously, and have since taken measures and addressed the situation with Tony. He is no longer working with our company. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.
Customer Relations Manager