Certified Mechanical

Heating & Air Conditioning
29 Lloyd Avenue Toronto ON M6N 1H1
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85%

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Reviews by rating (past 12 months)

Reviews for Certified Mechanical

Average customer rating:
8.5 10 (34 reviews)

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dindoperez21
dindoperez21
1 review Toronto, ON
10/10

Washing Machine

Excellent job, very good service!! Raul was very professional and efficient. I would highly recommend this company to my friends and associates!

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Company Response

Hi Dindo,

Thanks for your time to gives us a good review , we are glad your satisfied with our service , you can count on us on your next appliance repair , thanks.

Steve
Steve
1 review Vaughan, ON
10/10

Fix my washer

Certified mechanical did a great job fixing my washer. And needed a transmission but he manually fixed it. I would definitely recommend his services to anyone and everyone

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Company Response

Hi Steve,

Than you for you great review , I hope your enjoying using your washing machine again, thanks again.

Sarangan in Mississauga
Sarangan in Mississauga
2 reviews Mississauga, ON
10/10

AC Unit (Commercial)

Called up Certified Mechanical to take a look at our AC unit (which happen to be a commercial unit). The issue we were having was that it wasn't cooling our entire office.

Danny came in from CM and ended up fixing our unit in a matter of hours. He had our entire office cold, efficiently & quickly.

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Company Response

Thank you for your business and review!

JF in Toronto
JF in Toronto
1 review Toronto, ON
2/10

Refrigerator Repair

Certified Mechanical installed a non-functioning defrost timer that lead to the refrigerator icing up, slowly warming up and ultimately reaching a dangerously high temperature a few months later. After taking out the defrost timer that Certified Mechanical had installed, I noted that it had the word "BAD" marked in permanent marker (see photo).

In January, Certified Mechanical was hired to repair a refrigerator that had stopped running. The technician got the refrigerator running again by fiddling with the temperature dial. To prevent the issue from re-occurring, the technician suggested replacing temperature control thermostat and the defrost timer. I agreed.

In June, I noticed that both the refrigerator and freezer were considerably warmer than they should be. Emptying the freezer, I found a thick layer of frost. I took out the back panel and found the entire heat exchanger encased in ice, suggesting a defrost issue. I removed the defrost timer that Certified Mechanical had installed. Using a multimeter, I tested the timer for continuity in the two modes, which it passed. However, when plugged in place, it is clear to see that the timing mechanism does not run. More incredible, written on the side in black permanent marker was the word "BAD". It appears that the technician had installed a used, malfunctioning timer. I paid over 300$ for this service.

Luckily I had kept my original defrost timer, so I tested it for continuity and tested that its mechanism activated correctly when plugged in. After letting the freezer cool down, I forced it into defrost mode and confirmed that the defrost heater was functioning. I put everything back together and now have a working refrigerator again.

I contacted Certified Mechanical by email and explained what had happened, and received no response.

While I understand that mistakes happen, it is difficult to imagine how a clearly deffective, used defrost timer came to be installed. Is it standard policy to install used parts? Furthermore, as I learned, testing a defrost timer takes less than 2 minutes. A test would have shown quickly that the newly installed timer did not function. This lack of professionalism is not worth the cost of the service, not to mention the health risks posed by a warming refrigerator.

I'm hoping this review helps Certified Mechanical rectify the problems that lead to this situation, or that at the very least, it informs future customers.

Job No. 5579

------EDIT------
The technician only came once, and there was no ice build-up at the time. The details below are incorrect or belong to another customer.

----UPDATE----
I called Certified Mechanical, and they apologized for the situation and offered to fix the issue, though since I have already fixed it myself, there is nothing left to do. Still, I appreciate the sentiment.

I leave my original review as-is as it still represents the facts. Hopefully this type of issue will be avoided in the future.

Review has 1 previous version
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Company Response

Hi JF,

Thanks for your email , as we checked this work order , we found out the tech repaired your fridge last January and he found out the freezer was full of ice buildup , he spent 2 plus hours to defrosted the ice and replaced the defrost thermostat . Then you call back again after 3-4 days and said the the fridge is not working again , so we send him back and he said , he replaced the defrost timer and test the unit again , it's ok . He wasn't aware that the timer he installed was used. He never charged you for that timer and the 2nd visit anyway because we are honouring our warranty
You said you email us about the issue again but we have receive any email from you. If you just call us we definitely correct this issue again for you like what we did when you call us back last January. Without any cost to you. I'm sorry for this miscommunication, just call us if you have any concern, thanks.

Lou in Toronto
Lou in Toronto
2 reviews Toronto, ON
2/10

Appliance repairs

Anthony and his assistant visited our house on three occasions to repair a malfunctioning fridge. We waited two months for the part that they said was required and they came back an additional time after installing the part to get the fridge working properly. Anthony then attempted to repair our broken oven and determined that we would require two parts totalling $3,000 which would have to be ordered (plus tax and labour.) We got a second opinion: The oven was repaired by someone else for a total of $300 including the $180 for the part that was actually needed in no time flat. Our fridge does work now but I hate to think what we overpaid for a part that was probably unnecessary. We would NEVER call them again. The only positive thing I can say is that they were neat and tidy but clearly did not know what they were doing. Do NOT call these people. You've been warned.

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Company Response

Thanks for your email Lou, I can't remember doing a quote of $3000 of any of my job , if you can send me job or work no that I gave this quote , I can review it and I know if I made a mistake , then I will say sorry for that. What's the address of the job and when did we do your fridge ? Pls let me know.

Sensus Design and Build  from Toronto
Sensus Design and Build from Toronto
2 reviews Toronto, ON
10/10

Property Maintenance/New Builds

Certified mechanical handles the hvac and mechanical work for numerous projects and personal endeavors that we take on. They offer consistent service on time and at a reasonable cost each time. I would recommend them any day and look forward to working with them in the future.

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Judy in Toronto
Judy in Toronto
1 review Toronto, ON
10/10

Couldn't Be Happier.

Anthony and his assistant were professional, efficient, honest and kind. They replaced the compressor in our Central Air Conditioner within a half an hour and now it's working great!

Certified Mechanical were actually the second company to come out and look at our broken air conditioner. The first company (which surprisingly has 9.2 stars on this website) quoted us $1500 to replace the compressor, but highly encouraged us to replace the whole unit at $2500, and went on to try and get us to replace the whole furnace unit as well... which works fine.

I'm so glad Certified Mechanical was our second opinion. At just over $280.00, our house is cool again. From now on, they will be our first opinion.

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Company Response

Thank you for your business and the review Judy!

The Property Collective from Toronto
The Property Collective from Toronto
1 review Toronto, ON
10/10

Appliance Repair and HVAC Service

Certified Mechanical handles repairs for our appliances and HVAC systems for over 400 properties that we manage throughout Toronto and the GTA. Their staff are reliable, consistent and cost effective time and time again. I would not hesitate to recommend them to anyone looking for a professional service for their home.

1 of 1 people found this review helpful.
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Company Response

Hi
Thanks for giving us a good review,we appreciated it. We will continue our effort to provide you a good and reliable service.

Thanks you very much.

Bob from Toronto
Bob from Toronto
1 review Toronto, ON
9/10

Maintenance & Repair

I’ve hired Certified Mechanical for many maintenance and repair jobs over the years and am really happy with their service. They are very responsive, willing to come any day or at night with only a moments notice. This is especially great when repairs are urgent like a furnace with cut wires. The workers are capable, competent, and very professional.

1 of 1 people found this review helpful.
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Company Response

Thank you Bob!

Sal from Calgary
Sal from Calgary
1 review Milton, ON
9/10

Installations

I’ve hired Certified Mechanical to do many projects in my home, including a gas line installation, refrigeration, electrical work, and air conditioning and heating unit installation. The quality of their work was very good, and the company is extremely dependable.

1 of 1 people found this review helpful.
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Company Response

Thank you Sal.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Certified Mechanical

Your Appliance Repair and HVAC Specialists!

When an appliance breaks down at your home you need immediate service–from appliance repair professionals who are knowledgeable, experienced, and efficient. Certified Mechanical gives the best appliance repair service in the GTA. We pride ourselves in customer satisfaction and have been getting a steady stream of loyal customers as our reputation begins to spread. Whether you’re just around the shop, down at the beaches, downtown, North York or all the way in the west bordering Mississauga we’re your local HVAC specialist for your heating, cooling and air quality needs.We service all kinds of appliances.

- Properly Insured
- 24/7 Call Centre
- Over 30 Years of Experiance
- TSSA Licensed Technicians
- Good standing with BBB
- One Year Warranty
- Affordable and Reliable
- Major Appliance Repair

We repair all types of household & major appliances, including refrigerators, freezers, washers, dryers, dishwashers, furnaces, stoves and more; servicing all makes and models. You can Trust Certified Mechanical In fixing your appliance Problems. Certified Mechanical only hires the best trained expert to Repair your broken appliance.

CATEGORIES
Heating & Air Conditioning and Appliance Repair
PRODUCTS
Major Appliance,Heating & Cooling, Gas pipings for residential and commercial appliances.
SERVICES
Heating & Cooling, Refrigeration, Major Appliances, Gas pipings for residential and commercial appliances
BRANDS
Major Appliances : Miele,GE,Whirpool,Maytag, Frigidaire etc. Heating & Cooling - Lennox, Carrier,Keeprite,York,Luxaire etc.
SPECIALITIES
Specialize in all Miele Appliances repairs, HVAC appliances.
WEBSITE
http://www.cmexpertappliance.com
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
visa,mastercard,american express
LICENSES
TSSA, Ref. & AirCon licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.