Our furnace just decided to stop working at 10:30 pm and the outside temperature was -10!! I found Mike’s number on the internet and called him expecting he wouldn’t accept to come that late at night. To my surprise he offered to help me fix it over the phone!! I was amazed at his perseverance and how determined he was to help me. It took him around an hour over the phone to explain to me what should I do, and I never ever felt he’s fed up or wants to end the call.. in contrary he was SO patient. After asking me a couple of questions he immediately knew what was wrong and had a plan how we’ll fix it. The amazing part of the story is that he refused to take any money although I offered him many times to give him my credit card number to charge it but he refused!! I really can’t believe what happened until now.. Mike literally saved our family from freezing in this very cold weather. No words can thank you enough, Mike!!
- Company Response
Thank you so much for choosing our company to assist you on the phone to run the furnace on cold weather.
We greatly appreciate that you took the time to write it, as our customers' satisfaction is our main priority.
GTA HEATING &A/C INC