I had a double front door installed in Nov, 2009
The work looked good at the time and I was happy with the install. I am not a professional and couldn't judge at the time if the door was installed properly. However, I have since had a lot of problems with water penetration under the sill. It has been re-caulked several times but as there is a major error in the install the door can never be completely sealed from the elements .This year it was like a waterfall in the basement. I have learned the hard way It is worthless to have a door improperly installed that leaks like this no matter how good it looks.
I contacted Henry to get a quote on addressing this problem and he was not interested. I also asked who was the manufacturer so I could order parts and he wouldn't even give me this information.
So now after only three years the door frame will have to be torn out and replaced.