Benner Plumbing & Heating Ltd

Plumbing
4528 Edmonton Trail NE Calgary AB T2E 3V8
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Plumbing
Benner Plumbing & Heating Ltd
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72%

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Reviews by rating (past 12 months)

Reviews for Benner Plumbing & Heating Ltd

Average customer rating:
7.2 10 (29 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Boiler repair

Horrible service and extremely high price for a so called boiler technician to diagnose a boiler that wasnt working.
He arrived with only a small screwdriver to repair my boiler.
I asked him to get his tools he said no, he didnt need them.
Subsequently he had to make many trips out to his van to get his tools and spend the majority of the time on the phone with his boss, guide him through the procedure.
The technician had no idea how to fix a boiler and should never had been sent out to fix one .
Very unprofessional and extremely expensive.
Save your money and get some other company.

Approximate cost of services:
$490.00
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jim dunn
jim dunn
1 review Airdrie, AB
10/10

furnace repairs and other.

We have used Benner plumbing for years since they were in the strip mall on centre street they have always been great do first class work and repairs have always been able to get to our repairs in a timely manner they have talked me thru repairs over the phone and saved service calls because of it. They absolutely know what there doing no matter what they run into A great family company thats been our experience over at least the last 35 or so years.

Approximate cost of services:
$2,000.00
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elaine in Calgary
elaine in Calgary
0 reviews Redwood Meadows, AB
0/10

Over charged for problem not fixed

The technician was pleasant but the problem with our toilet that backed up was not resolved after he came out three times. The third time with a second technician that put a camera down the line. In the end I had to call a different plumber to resolve the issue but still ended up being charged $1800 by Benner Plumbing. Will not be using them again.

Approximate cost of services:
$1,800.00
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Gary in Calgary
Gary in Calgary
0 reviews Calgary, AB
10/10

Burst pipe

My elderly mom had a pipe burst on outside of house. Jim from Benner was by quickly to fix, and went out of his way to hook up garden hoses and test....Thanks!!

Approximate cost of services:
$150.00
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Private User
Private User
Private User reviews Calgary, AB
1/10

Dishonest

One of the elder plumbing sale specialist isn’t acting professionally. A fine and polite manner to assist client for their problem and needs would be necessary, there was one quote from what he said during my purchase” hi sir, this is the product that I think you r looking for. Don’t get me wrong. It could fit but it won’t, bring it back anytime with the receipt and I will refund the money for you.”
After that, I decide to change the whole mechanic instead of changing that specific part, that elder sale was like” sorry sir, this product is been too long and the receipt is old. I can’t do the return for you.”
I think I learn my lesson from such “professional sale rep” have done this for years. I would not recommended any of my friends and business over. Good luck ~

Approximate cost of services:
$72.00
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Helen C in Calgary
Helen C in Calgary
9 reviews Calgary, AB
10/10

Three bathrooms and plumbing line replacement

We have a 100-year-old house, and have used Benner plumbing services for all renovations that we have done over the years. They have installed three bathrooms, and replaced all the old gray pipe in our house. We have never had any problems with any of those work they have done. Their prices are reasonable and they ensure the job gets done. There were issues from the manufacturer with one of our appliances, but they followed through to ensure we got a satisfactory result in the end. I highly recommend them.

Approximate cost of services:
$12,000.00
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Zara in Calgary
Zara in Calgary
1 review Calgary, AB
1/10

Plumbing service call

I used Benner previously for a new toilet install and was very pleased with the plumber (Troy T) and wanted to use them again because of my experience. A couple of months later I had some concerns with my sewer back up and asked for a service call. The plumber that came out did numerous tests and was not able to find the problem (still too early to see if it will reoccur) but my problem is that he did not put back the output washing machine hose back in the hole and when I started to do a load of laundry and left until the cycle was done I found a whole bunch of mess on the floor and drywall was soaked. When I called the service manager he said he would get back to me but has not yet. Feeling very disappointed with the overall experience and how things were dealt with after being escalated. I think in this economy service levels should be higher.

Approximate cost of services:
$200.00
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Kye in Airdrie
Kye in Airdrie
1 review Calgary, AB
0/10

Grohe kitchen faicet

Purchased a top end grohe kitchen faucet at the recommendation of one of the staff. Staff were friendly and helpful the day of the purchase. The day of the install the faucet was not retracting properly. Took videos and pictures into the store within one hour of the install to gather more information. The two men at the front desk were helpful. They deferred all questions to the man with an office on the left. He was unhelpful, accusatory, rude in his tone and turned his back on me and walked away more than 4 times in a short conversation. Overall the experience left me feeling disenfranchised. We've had good experiences here in the past. Unfortunately I absolutely would not recommend this store due to the extremely rude behaviour of one staff member.

Approximate cost of services:
$700.00
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007
007
4 reviews Calgary, AB
5/10

hot water heater

Staff was friendly and knowledgeable. Did repair work at the beginning, however, wasn't able to fix the issue. They recommended the Bradford White water heater. However, the water heater was overpriced.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Karen  from Calgary
Karen from Calgary
2 reviews Calgary, AB
8/10

Furnace repair

Furnace in my 3-unit rental property decided not to work on a very cold day! Called Benner & someone came out that afternoon--later than they said, but they were probably very busy. Repairman was there for about 1 1/2 hours & fixed the problem. Only complaint is that I wasn't called, as I had requested, to be told what the problem was & how much it might cost to fix it. Old parts were left for me to see. Would have been nice if they had tidied up & left the area as they found it. Otherwise, am pleased with the service.

Approximate cost of services:
$450.00
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