Purchased a top end grohe kitchen faucet at the recommendation of one of the staff. Staff were friendly and helpful the day of the purchase. The day of the install the faucet was not retracting properly. Took videos and pictures into the store within one hour of the install to gather more information. The two men at the front desk were helpful. They deferred all questions to the man with an office on the left. He was unhelpful, accusatory, rude in his tone and turned his back on me and walked away more than 4 times in a short conversation. Overall the experience left me feeling disenfranchised. We've had good experiences here in the past. Unfortunately I absolutely would not recommend this store due to the extremely rude behaviour of one staff member.