I used Benner previously for a new toilet install and was very pleased with the plumber (Troy T) and wanted to use them again because of my experience. A couple of months later I had some concerns with my sewer back up and asked for a service call. The plumber that came out did numerous tests and was not able to find the problem (still too early to see if it will reoccur) but my problem is that he did not put back the output washing machine hose back in the hole and when I started to do a load of laundry and left until the cycle was done I found a whole bunch of mess on the floor and drywall was soaked. When I called the service manager he said he would get back to me but has not yet. Feeling very disappointed with the overall experience and how things were dealt with after being escalated. I think in this economy service levels should be higher.