Milani Plumbing, Heating & Air Conditioning

This company took advantage of my mom’s lack of plumbing knowledge and charged her $2658 for a dead wrong diagnosis of why drain was backed up in the basement. They cut the concrete and exposed the pipe. When they couldn’t find what’s really wrong, they left the pipe exposed without giving a correct diagnosis and demanded another $12,200 to fix the problem when their original estimate was only $1785! At that point my mom stopped working with them and called another company and they found out that Milani’s original diagnosis was wrong and fixed it in no time for much much lower cost. The least Milani can do is return the $1785 that they charged for a wrong diagnosis bit the refused to refund. The company reps were Arash S. , Raff F. and Matthew k.

This the second time I called milani to replace my water tank within 3 years. The first time was three years ago. I bought a hot water tank form a retail store and paid installation fee. When they came to my townhouse, the technician said he couldn’t install it because something wrong with my gas pipe. Then I called milani For the same service, they came over and fixed the issue and replace the hot water tank.

Due to I had a good experience with milani last time, I called milani this morning after I found the hot water stop working in my house. Mike P came and replaced it within 2 hours. Work was professionally done with due care and attention. Mike is a very knowledgeable technician. Will use this company for service.

I've been using Milani Plumbing for over 20 years and they have experienced plumbers. Today, Mike P came and he did a lot of work in a short time fixing bathroom leaks and changing valves. Very experienced, efficient and friendly.

Very pleased with service ( had to replace very old gas furnace ) Esmaiel went above and beyond and more. Assistant Eugene very helpful & informative as well. Our only complaint would be lack of communication ( promised call backs ) from head office and dispatch. Need improvement on that one.

we noticed a leak in our ceiling. After taking the drywalls we exposed the pipes and looks for any crack or leak. Nothing. So we called Milani and asked for help. The guy came next day and checked a couple of things pretty much what we did and spent a half hour and at the end told us everything looks good and the problem is most likely the roof, because the amount of rain last week was a lot and most likely it got through. Ha asked us to wait for a rainy day and monitor it.
Next day, out of curiosity my wife noticed water where the drywall had a hole. So she decided to test couple of things. She tested the sink, the tub and nothing, she tested the toilet and checked around it and there it was. The shut off tap. Where was it, right above the leak. She tested it couple of times and there it was. the leak. I could not believe it when I got back home. it was too simple to miss. So obvious too. so I basically paid 190 dollars for absolutely nothing.
I called them next day and told them the story and mentioned that how unhappy I was with the fact that their technician who should be an expert in this did not do all the tests and simply missed such a simple thing. The lady on the phone apologized and said do not leave a review since we have not charged your card yet. And a manager will call me. Over a week now and no manager and now there is a charge on my card. I paid $189 to someone who came to my house and hung around for half hour and did nothing.
I used another plumbing service and they came quickly, change the shut off tap, and the pipe and it cost me only 215 all included. Never use Milani ever again. Big mistake

Update. The manager called and refunded the charge. Great guy. Understood the issue. Now i may actually call them again

Milani's been my go-to since we moved into a house. It's very reliable, convenient and Mike P. was a delight. He got it all sorted out and managed to figure out a few things about how the house was constructed that I needed to know.

Called Milani over Christmas holidays . They came on boxing day and concluded that the boiler had to be replaced. They came the next day and installed a new boiler in two days. Work was professionally done with due care and attention by Diego, a very knowledgeable technician. Will use this company for service. It would have been great if they would not have charged me for the first hour of service after I decided to spend over $8000 for a new boiler.

Milani was very easy to help deal with our leak in our newly purchased apartment. We had some issues communicating a resolution with the strata council and greatly helped in facilitating proper corrective action. Peter our technician was on time and extremely knowledgable. Price was extremely fair for the visits that were required to repair the leak. We will definately use Milani again for any future issues!!!

We had a problem with existing 20 year old boiler. Milani came out and replaced it for a high efficiency one. In two days we had hot water and the third day we had our radiant heat back. Amazing job.