Milani charged me $550 to replace broken valves with more broken valves and leave all the other plumbing in a mess. Basically all they did was stop an active leak and replace rubber with braided hose. Couldn't hook up new W/D as a result of their shoddy work. Had my regular plumber in and he replaced the entire box, including working new valves and also shock arrestors for $450. Called Milani customer service and "Nicole" could not have cared less, didn't even want to hear about it- check the phone recording. She literally never even found out what I wanted. Instead she jumped right in very defensively - I'm still not sure what she thought I was after. This is the second time I've had a bad experience with both the repair and the customer service at Milani. NEVER having them back. Save your money and go with somebody who does decent work AND stands behind it.