I had water leakage into the basement for which blocked perimeter drainage could have been the problem although there are potentially many other causes. For some reason, the Milani dispatcher I spoke with ordered an initial drain flush prior to anyone doing a camera check to see if there was blockage in the drains. Fortunately, before coming to my house, the technician, Rob H. cancelled the dispatcher’s flush order and saved me an unnecessary bill since Rob’s camera check showed that there was no drain blockage. As it turned out, the problem was with the sump valve.
Rob H. was courteous and knowledgeable. He went about thoughtfully diagnosing the source of the leakage and fully advised me of his findings. I was satisfied that he was keeping in mind my best interests rather than simply offering up expensive, possibly unnecessary solutions. He also provided me with useful overall recommendations regarding drainage and water issues.