Milani Plumbing, Heating & Air Conditioning

Drainage Contractors
5526 Kingsway Burnaby BC V5H 2G2
Write a Review
Write a Review
Website
HomeStars
Drainage Contractors
Milani Plumbing, Heating & Air Conditioning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (727 reviews)

Sort by

RobWall
RobWall
3 reviews Vancouver, BC
10/10

Hybrid Ductless and Central AC Installation

Excellent work. We had to wait a while, but it was worth it. The installers were very professional, providing daily updates and checking in to confirm placement of equipment etc. They even corrected some early electrical work done by another AC company that just never bothered to show up again. All the work was done in 3 days, even though some of the installation work was done in the pouring rain. The systems were both fully tested and we are very pleased with the work.

Was this review helpful?
Michelle in Toronto
Michelle in Toronto
0 reviews Langley, BC
10/10

Service

We had a great experience.. Service was scheduled for Tuesday but one of the service guys were in the area and came on the Friday. The service guy was very knowledgeable.

Was this review helpful?
Alex in Burnaby
Alex in Burnaby
0 reviews Burnaby, BC
1/10

Basement Pump Replacement Bait-and-Switch

Their technicians are good, but pricing is not transparent with essentially a bait-and-switch on what quoted and therefore price to be paid versus what is actually only needed to do the job. They say that the work will require a bunch of equipment and then provide a fixed price to sign for. However when they do the work, they don't use some of this equipment (substituting smaller equipment or not using it at all) and then still charge the same. We were told we needed a vac-truck at $1000 which had a minimum 4hr call out despite the small job to empty a small in-basement sump to replace the pump. Instead the team just used a shop-vac that they had in the truck and still charged us the full price for the job. When queried why a vac-truck wasn't needed, they said that how they complete the work is up to them as it is quoted and agreed to at a fixed price and the work was completed - but when they say the NEED to use expensive equipment which what they are basing their price on and then don't, their price should be reduced or not quoted in the first place. I'm sure if they quoted a shop-vac but turns out they needed a vac-truck for $1000, we would have been asked to pay more. Instead of reducing the price they take the money and move onto the next customer.

Was this review helpful?
Private User
Private User
Private User reviews Surrey, BC
7/10

Bath Pipe Change

Originally we had scheduled the plumber to come in at 8am-10am, but was apparently running behind and didn't arrive until 1:30pm almost 2pm. We had to call multiple times to figure out where the plumber was as this was delaying our bath remodel. Once arrived, the plumber was able to work right away and did all the necessary work. Only a few mistakes to point out that the plumber missed was that he had install the cartridge backwards (which we later figured out) and forgot to shorten a pipe which he had already soldered. Luckily we caught this or else it would've been problematic for the entire build, but he quickly fixed it. Otherwise they were friendly and handled the work professionally with great end results.

Was this review helpful?
Tanya in Kelowna
Tanya in Kelowna
0 reviews West Kelowna, BC
10/10

Installed Ductless Heat Pump & Air Conditioner

Installed a Mitsubishi ductless/heat pump air-conditioning system. Nick, Kristian, Chris, Robin and Sam were great. Installed professionally and the system works great. Super happy with my purchase. Would completely recommend Milani.

Was this review helpful?
Private User
Private User
Private User reviews New Westminster, BC
10/10

Bathroom Issues

Courteous, informative, on time and very helpful. Gave clear options without an up sell. This is the second time using Milani and have nothing but positive experiences. Answered all questions. Much appreciated.

Was this review helpful?
NLG Design Group Inc.
NLG Design Group Inc.
0 reviews Burnaby, BC
1/10

Sink Removal

Their Technician arrived 45 minutes late, took a chunk of marble out of my wall removing a sink. All it required was an exacto blade to cut the seal. He used a pry bar like it was a demo and then told me it was impossible to remove the sink from the vanity and to just go and buy a new vanity to go with the new sink.
He said the sink will “explode” in his hands. We had the sink removed within 15 minutes after he left. He told me it would take him at least 4 hours to do. He then tried to overcharge me and I corrected him. I had to show him exactly when dispatch called me to tell me he’d be late & when he’d arrived. He spent more time in his truck writing the invoice then on the job.
So basically $300.00 for someone to show up late, smash a marble wall and say they can’t do anything.
I have to pay now for the Tiler to come and fix the damage and another plumber to reconnect.

Was this review helpful?
Arlene in Toronto
Arlene in Toronto
0 reviews North Vancouver, BC
10/10

Installation of a Heat Pump

The installation of my heat pump went very efficiently and quickly. The installers arrived on time and were finished earlier than I thought they would be. My heat pump is as unobtrusive as it could be. I've tried it a couple of times and it is not very noisy inside and outside you can barely hear it. It is a Mitsubishi so smaller than some alternatives.

Anyway, good service. Thank you.

Was this review helpful?
City of North Vancouver
City of North Vancouver
1 review Burnaby, BC
10/10

Toilet Leak

We called Milani for a leaking toilet - broken seal. We were unhappy with the current toilet and asked for it to be replaced along with the repair. The customer service called us back within an hour, we arranged service the next day, they had a toilet in stock, James the plumber arrived when they said he would, he made the repair, cleaned up and was respectful of our home, He gave us some info that would help with future repairs and even took a look at another toilet in the house and made an adjustment to solve that problem as well. Overall responsive, timely and reliable service. The service had to be done on a Saturday - we did not want to delay the repair- so it was a bit more pricey but well worth the smooth problem-free service.

Was this review helpful?
Private User
Private User
Private User reviews Burnaby, BC
10/10

Multi split air conditioner/heat pump

Milani did a great installation job! Love the new multi-split air conditioner/heat pump in our family room and master bedroom. The installation is smooth and technician did a professional job, wearing face mask and shoe cover while in the unit.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

www.facebook.com/milaniplumbing
www.instagram.com/milaniplumbing
www.twitter.com/milaniplumbing

CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, Drain Services, and Solar Water Heating
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.