Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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91%

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Reviews by rating (past 12 months)

Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3632 reviews)

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John Corway from Ajax
John Corway from Ajax
3 reviews Ajax, ON
10/10

Window replacement

We had all our windows replaced 10 years ago and are still completely satisfied. Great decision. Have now ordered a patio door and again have been very satisfied with the company approach. Looking forward to another clean install.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

John, thank you for your lovely review. We do our very best to treat every home as if it were our own. Thanks for the kind words!

Alfred from Vaughan
Alfred from Vaughan
1 review Woodbridge, ON
10/10

Window and Door Replacement

We decided to replace all the windows in our house because they were deteriorating as well as our patio door and our front door. We shopped around for different quotes and Clera's was one of the most reasonable. The sale representative, Gene Morlando, helped us figure out the right windows and doors for our house. He presented us with different options and color choices that would match our brick and mortar and provided us with a lot of information regarding the type and style of windows and doors that would make the most sense for us. We were very satisfied with our installation as well. Our installer, Ramesh and his crew were punctual and very respectful during the installation process. They were very knowledgeable and dealt professionally with any issue that came up during installation. We are happy to recommend Clera to our friends and family.

Approximate cost of services:
$13,000.00
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Company Response

Dear Alfred. Thank you so much for the beautiful review. We do our very best to improve every home we set foot in and glad that this has been the case with yours. Congratulations on a great purchase!

Rawl R from Brampton
Rawl R from Brampton
2 reviews Brampton, ON
9/10

Basement Windows

Dennis the salesman was pleasant to deal with & professional.

There were some issues however they aggressively reached out to see if they could do something to correct it.

After a recent storm, I found that the windows were not sealed properly - it was literally dripping water from underneath the silicone seal. I am confident that if it was properly inspected before installation, this issue could have been circumvented. It seems like the job was rushed and there was no genuine care as if they were working on their own window.
Also, there were dents, deep dug out marks, and peeled paint from the interior as a result of the installation. I had to invest time, money & effort to have this fixed & re-done.
In addition to this, I felt that I had to wait quite a long time (a few weeks) between deposit & installation given that there were only 4 small basic windows- but I will not complain about this because I am not certain of the industry average.
Dennis the salesman was pleasant to deal with & professional.

Review has 2 previous versions
Approximate cost of services:
$1,800.00
2 of 2 people found this review helpful.
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Company Response

Hi Rawl- We've left several messages on your cell phone and have yet to hear back. Please call (905) 738-1870 ext 240 to arrange for a service crew to inspect your installation. This is the first we're hearing about your situation and, if we've done something wrong, we'd love to repair it!

Michelle from Toronto
Michelle from Toronto
3 reviews Toronto, ON
8/10

Window replacement

We had 3 windows and 1 door recently replaced by Clera: while the process was longer than anticipated, the company was able to satisfactorily resolve our issues upon completion of the installation, and responded promptly to an earlier review to ensure we were happy.
The installers, Curtis & Borin were excellent: they looked after us throughout the process, and were wonderful to deal with.

Review has 1 previous version
Approximate cost of services:
$5,000.00
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Company Response

Thank you for your input, Michelle. We truly appreciative of your kind words!

Kerry from Kitchener
Kerry from Kitchener
1 review Kitchener, ON
6/10

Front Windows

I had some problems with Clera, but they came back and fixed the issues - the pane was somehow tinted and there was a small scratch on one of the casements. However, they did replace these and the glass is gorgeous.

Review has 2 previous versions
Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Do what they say the were going to do. Stand by their product. Acknowledge errors on their part and fix them.
Any advice to offer fellow homeowners facing a similar project?
Call a different company - seriously.
1 of 1 people found this review helpful.
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Company Response

Our goal is 100% customers satisfaction. Thanks for taking the time to write!

Marilyn from Guelph
Marilyn from Guelph
1 review Guelph, ON
10/10

Windows and Door

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

What a great job that Richard and crew did!!. Those fellows work extremely hard and very proficient too. Rarely do you see the work ethic that your installers have. Needless to say, I am very happy today with the product. All the windows look great and the door too. Thanks again. It was really nice of you to stop by on Friday.

Approximate cost of services:
$13,000.00
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Company Response

Your new Clera products will provide you with years of superior performance, Marilyn. We're very happy that you're happy!

Chrystal  from Arnprior
Chrystal from Arnprior
1 review Arnprior, ON
10/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

If you are looking for an honest and good job on windows look to
clear.I had them put my windows in back of my house excellent job
they were very nice guys and cleaned up after themselves windows
are great.that was 3 yrs ago. this year I needed 3 more windows so
I called clear Alain Deroy came to give me a estimate he looked
at my front window and said I don't think you need this one
replaced I think it is not insulated so he than took the trim off
and sure enough no insulation around it.He could of quoted me
an estimate like the others did,instead he saved me 2800.00
talk about honest.If you are looking for windows or doors I ever need
windows or doors again I will call CLERA in a minute.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Chrystal, for writing such a beautiful review. We thank you for making the effort and are truly happy that you're satisfied with Clera!

Shelby from Delhi
Shelby from Delhi
1 review Brantford, ON
10/10

Windows

I really enjoyed the service from Clera Windows and Doors in Brantford. Everyone from the girl in the office to the installers made the entire experience enjoyable and easy. I would definitely recommend them to ANYONE looking for windows or doors. These people definitely know what customer service is all about!

Approximate cost of services:
$3,000.00
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Company Response

Shelby, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

Julia from Bolton
Julia from Bolton
2 reviews Bolton, ON
10/10

windows and doors

Last year 2013, we had 6 windows and a garden door done by Clera Windows and doors. One of those windows was a large bay window. Three weeks ago we had the last the six windows done. The first time we looked around for windows we got estimates from 4 different companies. Dennis from Clera was the only one who did not pressure us, he answered all our questions. He was very professional, but there was no pressure. Raj and his crew last year and this year were terrific. They did a wonderful job on our home. The job was left spotless! My windows, my beautiful bay window and my garden door couldn't have been done I was told over and over again. They did it and they are beautiful. Especially after the winter last year. Clera lives up to their name. I would highly recommend Dennis, Raj and his crew! Thank You Julie

Approximate cost of services:
$3,600.00
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Company Response

It's always great to get positive feedback from our customers and your review, Julia was no exception. It's deeply satisfying to know that we've made your home a little bit better!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices. Clera Windows ...
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