Update: After posting this review, the salesperson called me and came out this week to my home. He then called and said that he spoke to the vice president and that he said they will send someone to fix everything and asked if I could take down this review. I don't feel comfortable taking it down until they actually do resolve the issues. If they do, then I will come back and further update it and then I will change my review.
Please beware of this company!! I ordered windows last year and they took many months to come and install.
They did a poor installation and my windows are sticking out of my house and look terrible.
They ripped off my vapor barrier and did not attempt to replace it. They left it all over my yard and left nails all over my driveway.
I had to call the salesperson to tell him that they must replace the vapor barrier they tore off my house. They were putting the siding back on without putting the vapor barrier back on.
They did not use drop cloths inside and had dust all over my kitchen and new oven. The installer ripped the plastic wrap around all my insulation around the walls of the windows and pulled out the pink insulation and threw it on my kitchen counters and floors. I brought the installer a plastic bag to put it in, thinking they didn't have one and he said: We have some. But they never used it. They just threw the insulation on the floor. They broke my drywall when they were cutting around the window opening. They got lots of drywall in my sink. No attempt to clean up either. The dust caused my respiratory condition to worsen and I was so sick the entire summer that I couldn't even go out to enjoy it, I had to stay in and rest and everytime I went to open my windows it was a major struggle. It is so depressing.
The two windows have noticable cracks in the sash that the installer tried to cover up with a paste. One of the windows, the largest, came with holes in it (see photos) and with a bad welding at the corners.
The windows are extremely difficult to open. Even the installer was complaining about it and he took a whole day for him and his assistanct to install one window because he spent so much time trying to loosen it.
All 3 windows are extremely difficult to open.
I am disabled and have a serious illness and am barely able to afford these windows, but I put them on credit because I wanted to be able to have new windows to open during the nice weather to make me feel better.
Now it is like as if I got old windows and paid all this money for nothing.
Now I am left heartbroken at the bad install, and poor windows.
I have been so sick and having to deal with this for the past 8 months since install has been devastating and extremely stressful.
I contacted Clera multiple times in all these past few months. I also emailed them. Finally the salesperson came to see the windows and he took photos and said sorry about the way they were installed and that they will take care of it. But they didn't from May all the way to now.
Then I called and emailed again and again and no response. Finally after months, I called again and emailed and the salesperson kept saying that he passed it on to the manager and that the manager would call. He never did. The 3rd email asking about when the manager was going to call, the salesperson wrote back and promised monday. Monday came and went and I emailed him again and this time he blocked my email.
I called Clera and spoke to a rep and she gave me the number of the manager. I called him and he ignored my calls. I kept calling. He called back and asked me to email him photos. I did and he called back and left me a voicemail. I tried calling him back for days and he didn't answer and didn't call me back. Then I emailed him a couple more times and he finally called back and said he would fix it. That was 2 months ago.
It is now January 2019 and my windows were installed May 2018. They still have not resolved this. All these months, I have had to sit here with bad looking walls because I couldn't get them painted until they resolve the window issue. This has all been a nightmare.
They claim to be a family owned business and they tout their own horn and brag about a lifetime warrranty, yet they won't even resolve an issue the same year that it happened.
I am so sick. So heartbroken.
I cannot believe how unprofessional they have behaved. I think my next option is to go to the news with this.
PLEASE think twice before you use this company. I don't want anyone else to feel so heartbroken and depressed from their terrible "service".