Clera Windows and Doors by FM Industries

Windows & Doors Installation & Service
Head Office - 31 Pennsylvania Ave. Concord ON L4K 5V5
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Reviews by rating (past 12 months)

Reviews for Clera Windows and Doors by FM Industries

Average customer rating:
9.5 10 (2166 reviews)

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brent
brent
1 review Guelph, ON
6/10

Windows

The quality of their work is very good
The waiting time between window measurements and install was a little bit long
The pricing was fair
The workers are entertaining as they work
The salesman has excellent information but talks extremely loud

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Company Response

We hope your new windows will make your home a little bit more comfortable, Brent. Thank you for taking the time to write!

Sam
Sam
1 review Guelph, ON
10/10

Windows and door replacement.

Terry was very professional and walked us through the entire process. The window installers were great, they even cleaned up in every room as they went on to the next.

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Company Response

We love to read our customers reviews on their experience with our company. We are very happy that yours has been good one, Sam.

thomas.duggan
thomas.duggan
1 review Cambridge, ON
9/10

Bedroom windows

Terry(sales) was fantastic, kept us informed of the process from beginning to end! Installation was great, professional and very clean! Many comments from neighbors of the quality and appearance!

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Dana in Hamilton
Dana in Hamilton
2 reviews Hamilton, ON
10/10

My new door

Thanks to Guillermo and his men! They were great, quick, pleasant and cleaned up during the installation and afterwards. Very professional and will definitely use Clera’s services again. My front door looks awesome!

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Company Response

Lovely reviews like yours are gratifying to read, Dana. Thanks so much!

Maggie in Pembroke
Maggie in Pembroke
1 review Pembroke, ON
2/10

Window install

Nice windows, horrible customer service. Gave me the run around and was hours late for the job and left early without finishing. Allan was horrible to deal with, he would always give horrible excuses and suggest I leave to do whatever it is I needed to and leave the installers in my home. I suggested the show up when they said they were going to, so the job could be finished when first projected.

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Company Response

Dear customer, We checked with our local branch and they do not have a customer name Maggie in Pembroke and no other customer with any issues. You must have purchased products from someone else. If you are really a Clera customer, please call our head office at 9057381870 and provide your info so we can resolve your issues. Thanks - Clera Admin

Caroline C.
Caroline C.
1 review Pickering, ON
10/10

BEAUTIFUL FRENCH SLIDER

We just had our french slider installed and we are beyond thrilled with it. The quality of the door is just amazing and it looks absolutely gorgeous! John O did such an amazing job installing it. This is our second time using Clera (previously had a front door installed) and we will definitely use them again!

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Company Response

Thank you for choosing our business, Caroline. You have made the best choice in choosing Clera. We stand behind our products and services.

Leslie in Barrie
Leslie in Barrie
1 review , ON
1/10

WAS Fabulous - NOW Is NOT!

Had 3 previous installations, was fabulous!! Even owner checked back after completion! This is in reference to the franchise in barrie

I had a sliding door installed about 3 years ago, and needed to be looked at, when I had a front door installed last year, they took pictures of the sliding door and of course were going to be in touch!! I just realized they never bothered to follow up, nor was I ever contacted to see if I was satisfied with the new front door. The front door handle they installed, has a door handle that won't stay screwed in tight, and when it's locked you can't tell on the outside, and a screen door that doesn't close smoothly. ALL in all, I have been a loyal supporter. BUT, now I won't be!!

I must say, completely disappointed!!

1 of 1 people found this review helpful.
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Company Response

Dear Reviewer, We do not have any information about you at our head office. We have checked with our local branch and they do not have any customer with the issues you mentioned above. If you really have issues that need to be looked after, please contact our head office at 905-738-1870. If we do not hear from you, we are unable to help you. Thanks - Clera Admin

Matt K in Oshawa
Matt K in Oshawa
1 review Hamilton, ON
8/10

The Extra Mile

First the bad stuff. We live in Hamilton and apparently it's hard for Clera Windows and Doors to find people to install windows out here. 6 months later...

Now the good stuff. Our salesperson, Guillermo, used to be a window installer before moving into sales. In the end, he ended up doing it himself. On the day he came to install I can't say enough about the dedication to getting the job done shown by Guillermo. We live in an old double brick home and we opted for a brick-to-brick replacement of a couple windows in our house. The one in the kitchen seemed pretty straight forward. The one in our second story bath was another matter. He was there most of the day on a ladder by himself in 30C heat. Due to a poor reno by previous home owners there was quite a bit of water damage done to the wall behind some tiles. Some tiles and wall flopped right off ridding the removal of the old window. Guillermo was able to repair the bit of missing wall and help me set in some replacement tiles to get it looking nice again. My point is, he went above and beyond and that was very reassuring.

The windows themselves seem great. They are just as advertised, so no surprises there.

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Company Response

Clera is continuously striving to meet our customer expectations, Matt. We're happy that you're happy with our products and services.

Private User
Private User
1 review Whitby, ON
10/10

Replaced ALL windows

After getting several quotes from both manufacturers and contractors, pricewise there was no significant differences. The decision is based on the quality of the product and good personality. Clera sale representative John V (Durham Region) has been very patient to answer the many questions we have and demonstrated his windows expertise and Cleara products. He also provided detail specifications and the manufacturer of the glasses to be installed. After placing the order and 8 weeks later, Cindy - customer service arranged for an agreed installation date. On the specified date John O, the installer showed up and did an excellent job. He not only replaced the windows but also made adjustments and corrections as needed. He has a very pleasant personality and he did not mind to be interrupted to answer any questions or concerns. Thank You Clera. You have a winning team - Keep up the good work and appreciate your honest recommendation. Good communications too.

1 of 1 people found this review helpful.
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Company Response

We are delighted that you have chosen Clera to do your home renovation. We take great pride in providing our customers with high performance products.

The Scots in Richmond Hill
The Scots in Richmond Hill
1 review Richmond Hill, ON
10/10

Window replacement

Mike from Clera was very professional and pleasant to talk to. He explained everything about the windows and how they work and very quick with follow up calls. The installation went smoothly and Alex did a very good job and cleaned up well. I would highly recommend them to my friends.

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Company Response

Thank you Mike, for your business . We truly appreciate that you've taken the time to write such a lovely review for us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows and Doors by FM Industries

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.