Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
HomeStars
Windows & Doors Installation & Service
Clera Windows + Doors
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Write a Review

Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3680 reviews)

Sort by

gouldres72
gouldres72
1 review Milton, ON
6/10

replacing front door

Windows & Doors Installation & Service review in Milton

We love the door and screen door but the installation was not professional enough. We are still waiting for adjustments to be made with door, paint scratches and screen door handle to be replaced because of dents in it. We have been promised the end of July so still waiting to hear from salesman Adam. The handle of steel door doesn't latch right so has to be adjusted. Colour was excellent but we are disappointed with installation.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Hello Gouldres72,

Thank you for taking the time to reach out to us. At Clera our greatest desire is to ensure our customers are satisfied at all levels and to find the most suitable way to fix their issues as soon as possible. We apologize for the delay in completing your service. Our systems shows that your sales rep has ordered all the parts and we are still waiting for the parts to come in. Once received we will be more than happy to address all your issues to your satisfaction. Adam will contact you to discuss your issue further.
We thank you for your business and your understanding!

Raz
Raz
1 review Vaughan, ON
10/10

New Windows Installation

Windows & Doors Installation & Service review in Vaughan

We are thrilled with the outcome of replacing all of the old windows with new ones.
Jihan helped us make good decisions about the new windows and their installation by providing us with expert advise.
The installation of the windows was completed on schedule and by a friendly, competent team led by John.
The experience working with Clera Windows was wonderful.

Approximate cost of services:
$64,000.00
Was this review helpful?
Company Response

Hello Raz,

Thank you so much for this great review! We are happy to hear that Gihan and the installation team provided you with an outstanding service. We thank you for your great feedback and for your business!
Best wishes!

Private User
Private User
Private User reviews Cumberland, ON
10/10

Front door replacement

Windows & Doors Installation & Service review in Cumberland

We replaced the front door that was about 17 years old. I had good service and the installers did a good job. Left the place clean and in good condition.

Approximate cost of services:
$3,270.00
Was this review helpful?
Company Response

Hello Clera valued customer.

We thank you for your kind words! Your business and your 10-stars are greatly appreciated.
All the best!

Private User
Private User
Private User reviews Old Toronto, ON
10/10

New storm door

Windows & Doors Installation & Service review in Old Toronto

I dealt with Andrey from Clera. He handled a little problem, not of the company's doing, quickly and efficiently.
The company's price was very competitive
I would recommend Clera and Andrey.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Hello Clera valued customer,

Thank you so much for your business and your 10-stars! Happy to hear that Andrey was able to assist you with your issue quickly and efficiently.
All the best!

pcollins
pcollins
1 review Stratford, ON
10/10

Window replacement

Windows & Doors Installation & Service review in Stratford

Excellent service, very professional. Took three days to replace seven windows very efficiently. Made a huge difference to noise pollution and keeping the house cool.improve the appearance of the house immensely. Thanks Cera.
Patricia.

Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Hello Patricia,

Thank you so much for the awesome review! We are delighted to hear that you are happy with your new windows and the excellent service provided. We thank you for your business and we look forward to assisting you again.
Enjoy your new Clera look!

All the best to you!

gerryadam2000
gerryadam2000
1 review Kitchener, ON
10/10

Windows

Windows & Doors Installation & Service review in Kitchener

Gerald was excellent to work with despite the problems I had with the first installer. It all got done and looks really great

Approximate cost of services:
$9,500.00
Was this review helpful?
Company Response

Hi Gerry,

Thank you so much for the 10-star review! Happy to hear that you are pleased with the service provided by Gerald. Sorry to hear that you had issues dealing with one of our installers, and delighted that Gerald addressed your issues to your satisfaction. Thank you again for your business and for sharing your thoughts with us!
Best wishes!

Tim
Tim
1 review Markham, ON
1/10

Unreasonable customer services

Markham

I want to replace my door and windows of my house and referred by my neighbor to reach out Clerawindows. I called and left voice message directly to the sales rep used by my neighbor on 6 Jul but didn't receive any feedback. Then I called the inquiry hotline on 8 and 9 Jul 3 times for my request and didn't receive any response within 24hrs by their service commitment. On 10th, the sales rep called me back to make appointment on 11th but he didn't show up by the schedule and can't be reached. Until 15th, I didn't receive any follow up call from either the sales rep and others by my request to the general inquiry hotline. I really don't know how to ask for services (quotation) from this company.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Hello Tim,
Updated July 22nd,
We thank you for allowing another sales rep to visit you.


Thank you for reaching out to us. We apologize for the inconvenience that you indicated in your review. It is our understanding that the VP of Clera Windows and Doors called you to apologized for the insentient, he also assigned another sale rep to visit your home this Friday to provide you with a quote. If you have any questions kindly call Rita at 905-738-1870 x 240 or email, rita@clerawindows.com.

Joe in Toronto
Joe in Toronto
2 reviews Mississauga, ON
6/10

one window & one sliding door

Windows & Doors Installation & Service review in Mississauga

Ordered one window and one sliding door for my kitchen reno in late April and was assured that they would be ready to meet my renovation schedule. Scheduling is currently behind. The jury is still out.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Hello Joe,

Thank you for reach out to us. Your sales rep informed us that your patio door door and one window were already installed. If you have any questions please email me at rita@clerawindows.com
We thank you for your business and wish you well!

Private User
Private User
Private User reviews , ON
10/10

Window installation

Windows & Doors Installation & Service review in

My husband Ron and I found the staff/installers to be very friendly, knowledgeable and meticulous workers. Took the time to explain how to properly operate the windows.

Approximate cost of services:
$870.00
Was this review helpful?
Company Response

Hello Clera valued customers,
Thank you so much for your kind words and your 10-stars! We are delighted to hear that you are pleased with the service provided by our team of professionals. Your business are greatly appreciated!
We wish you both the best!

Chen in Toronto
Chen in Toronto
2 reviews Toronto, ON
10/10

5 stars doors, 5 stars service

Windows & Doors Installation & Service review in Toronto

Gihan and his team are awesome! We love our doors ! Great service, great communication! I highly recommend them!

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Hi Chen,

Thank you so much for the 10-stars! It's always such a great pleasure hearing from satisfied customers. We thank you for your business and your recommendation!

All the very best to you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera is a proud recipient of the Homestars Best Award for more than 10 years. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.