At HomeStars, we are in the business of growing yours. We are constantly working on ways to get your craft noticed to help you get the customers you want. To understand this better, we reached out to Rhinestone Building & Design and spoke with the owner, Alex, who runs the business along with his wife, Tammy. Here’s what they had to say about their business and the journey with HomeStars.
Let’s Start At The Beginning…
Rhinestone Building & Design started when Alex and Tammy, came across stories of people being duped by contractors with delayed timelines and poor quality of work and materials. Having been subjected to these things, they decided to take matters into their own hands and help out anyone who needed services like fencing and landscaping. They had prior experience having worked on their own home and helping out family and friends and they turned this passion into a business.
Standing Out Amidst The Competition
When they onboard a customer, that client becomes a part of the Rhinestone family – they involve the customer every step of the way. At Rhinestone, they understand that the homeowner has to live with the new construction or renovation and that’s why it’s essential for them to understand the client and deliver on their expectations.
The HomeStars Journey…
A neighbour was so impressed with Tammy and Alex’s fencing work that they suggested signing up with HomeStars to offer services professionally. Today, Rhinestone Building & Design’s primary marketing channel is HomeStars and they use the HomeStars for Pros app to conduct their business. With a reputable and trustworthy name and a wide customer base, HomeStars was the perfect marketing solution for their business. As a busy professional, Alex chooses to use the HomeStars for Pros app for all his business needs. Using the app is easy and helps him keep track of all the reviews, leads, profile updates and much more.
“Our account manager is fantastic. He is our rock – he always gets back to us immediately whether it’s a call, text or email. He provides solutions to our problems and answers any and all questions that we send his way. Without him, we wouldn’t have gotten this far.”
-Alex
Achieving A Great Start Score…
Alex credits their fantastic Star Score to being 100% honest with their customers – being precise about deliverables and meeting client expectations on time, have helped the business achieve this near-perfect score.
Tips On Getting Great Reviews & Leveraging Them
Informing your customers about the reviews right off the bat is crucial to getting these reviews. Alex encourages sharing with customers the importance of reviews and how they help your business and in turn ensure better customer service. He also makes it a point to follow up with customers for reviews from time to time by using the simple and easy-to-use “Request a Review” feature on the app.
“You can use the app and the “Request a Review” feature while you are having coffee or walking your dog…so it’s very easy to use and gets the job done quickly.”
-Alex
When the customers go through their HomeStars’ profile reviews and images, they reach out directly to the business, thus showcasing the trust that they place in HomeStars and their reviews.
“We only and exclusively use HomeStars – we have a very strong profile. You can browse through lots of pictures and reviews. And that’s what we tell our customers when they approach us for any work.”
-Alex
Ensuring Good Communication With The Customer
It’s all about customer service when it comes to Rhinestone’s business motto. Being open to suggestions from the client and clearly communicating with them about the project and what the final look would be like – all of this helps ensure complete peace of mind for the customer.
“The more honest you are, the more understanding the customer will be.”
-Alex
A Memorable Project From HomeStars
While working with a very lovely couple on their fence, Rhinestone Fencing stumbled upon many challenges like a personal garden, trees and working without disturbing the neighbours. Not only did they finish the project on time, but the customer also loved it, as there was no damage or complaints. The customer was so involved in the project that they actually helped them build the fence and install a gate. They incorporated everything they wanted and also went above and beyond to ensure it looked really exceptional.
Thoughts On The HomeStars Best of Awards
“For me…it would mean a lot but for Rhinestone, it would mean even more. We are a new company – we follow very strict rules about ensuring respect for the customer and providing excellent customer service. We want to help people, we don’t overcharge and we offer 100% assistance and education for our customers. So it would mean a lot to win the Best of Awards – it would mean that we are doing the right thing.”
-Alex
If you are feeling inspired by their story, you can get in touch with us to know more about how we can help you grow your business!
