Millions of project-ready Canadian homeowners visit HomeStars every day looking for a pro to help them with their home improvement projects. 37% of those homeowners expect pros to respond to their requests within an hour so they can hire quickly and confidently. Working in the home improvement business you are already aware of this. When we asked How can HomeStars help to improve your response time on our app to our Pro network, 42.3% said that default response templates would help them score more opportunities. We took your recommendations and came up with this brilliant feature that will not only reduce response time but also help you build strong homeowner connections, get booked for the projects you want to work on and increase the acceptance rate over time.
What Is the New Auto-Reply Feature?
When you receive a new business lead, you receive a notification on your phone. You quickly review the homeowner’s request and accept it within the app in one click.
After accepting the lead, you can start having a conversation with them by asking for the project details, timelines and other requirements. When you’re already busy on a job, it can be difficult to have a meaningful conversation with the homeowner and turn that potential lead into a business opportunity. The delay in response time is not an ideal outcome for you or the homeowner.
But now, you can use our brand new auto-reply feature to send an automated reply to homeowners making most of the golden window of response time!
Why Activate The Auto-Reply Feature?
By activating the new Auto-Reply Feature, every time you ‘Accept’ a lead, the homeowner will receive an automated reply. This reply will inform them that you received their request and they should send you more details of their project. By activating the auto-reply feature you will be able to…
- Eliminate the long period of response time
- Ensure homeowners that you’re dedicated to taking on their project
- Improve your chances of getting hired significantly compared to your competitors
- Improve homeowner connection
- Book new opportunities in one swift step while you’re busy working on an existing project
How to Activate the Auto-Reply Feature and Customize It?
Step 1:
To use the default auto-reply template in the HomeStars for Pros app, first, you have to download the app from the Google Play Store or Apple Store. Create your business account with the help of your Customer Success Manager and sign in.
When you log in to your app, you will see a prompt to activate the ‘auto-reply’ feature and follow the tutorial.
Step 2:
You can use the default template as is or make changes to make it customized. Make sure you turn on the ‘Use as AutoReply’ button to activate the feature.
And voila! You’re done!! Now every time you click on the ‘accept’ button, the homeowner will automatically receive your custom message reducing the response time from minutes or hours to zero seconds.
At HomeStars, we are dedicated to making it easier and faster for you to get new business opportunities that you want to work on. Build strong homeowner connections and get booked faster by reducing the response time you usually take when conversing with project-ready homeowners. Activate the auto-reply feature in your HomeStars for pros app today! If you’re having trouble activating the feature or need assistance in forming a custom message, get in touch with your Customer Success Manager today!
