We recently announced our Best of Award winners – to celebrate and recognize the unrelenting efforts of pros who go above and beyond their client’s expectations. These are pros who have proved themselves when it comes to customer satisfaction, responsiveness and integrity. We reached out to one of our winners, Nelson Braybrook, owner of Call Nelson Landscaping, to chat about the business, the journey with HomeStars, winning the award and much more.
Tell Us About The Beginning…
Nelson Braybrook is a true believer in hard work and constant learning, which catapulted his business toward success. He let his good work do the talking and eventually people spread the word about his business. Nelson has taken every feedback, whether negative or positive and turned it into an opportunity to learn something new. This is his mantra for success – and the results speak for themselves.
Tips On Becoming An Industry Leader…
“You have to stay on top of trends and be aware of new products and companies. I’m also a big believer in constant learning and looking to improve my skills. To be successful, one must always be willing to learn.”
-Nelson Braybrook
Switching To Digital Word-Of-Mouth…
While Nelson believes in the impact of word-of-mouth, he stresses the importance of digital networking. According to him, the digital world has made word-of-mouth travel faster and he finds it easier to make impactful homeowner connections, beyond his immediate clientele.
Thoughts On Joining HomeStars…
“HomeStars has enabled traditional word-of-mouth to go digital, thus spreading the word. It also helps to connect with project-ready homeowners easily, by showcasing your good work. While I have seen many companies use it as a great marketing tool, I also find that it helps homeowners by enabling them to share their reviews and preventing getting into bad contracts.”
-Nelson Braybrook
The Journey With HomeStars…
Nelson loves reading the feedback he gets from clients on HomeStars and it helps him improve his trade skills. It also serves as a great platform to showcase his hard work.
“It’s a really good feeling when I complete a job and the client appreciates it. HomeStars has opened a lot of doors for me and helped me connect with many homeowners. Just a few months ago, a job I got outside got cancelled, but a homeowner lead came in on HomeStars at the same time. It was a great couple who wanted to get their backyard done and I immediately set out to work on that project. As a result of that, I got 5 more projects in the neighbourhood and also connected with several suppliers in the area.”
-Nelson Braybrook
Thoughts On Ensuring Customer Satisfaction…
To ensure customer satisfaction, Nelson makes it a point to take up projects that interest him and always talks to the client about their vision and needs. This helps him pull up a digital walkaround of the project and he involves the homeowner in this stage as well to make any changes if necessary. He makes sure that everything up to the last delta is worked out and approved before he starts working on the project. This not ensures customer satisfaction but is also a fun and exciting process for both parties.
Tips On Gathering Reviews…
“Just ask your customer. Whether it’s a HomeStars lead or a different project, I always point my customers toward my HomeStars profile so they can also see what previous clients have to say about their experience. And at the end of the project, I simply ask them to share their review as it helps me connect with more homeowners.”
-Nelson Braybrook
The Impact Of Winning The Best Of Award
“Personally, this award tells me that people are impressed with my work and that’s a really good feeling. I will use this award to stand out from my competitors by showcasing it on my profile and other channels. I hope to keep this up and bag the Best of the Best in the years to come.”
-Nelson Braybrook
If the story of Call Nelson Landscaping has inspired you, you can go through all of our Success Stories on our website. Sign up with HomeStars today to get started or get in touch with your Customer Success Manager to know more about winning the Best of Awards!
