It’s the season of Best of Awards – we recently announced the list of winners for HomeStars Best of Awards 2023! So for this HomeStars’ Success Story, we decided to talk to Kevin Zhuang, owner of Bros Roofing, about their journey with HomeStars and their Best of the Best award win in 2023. As this is awarded to pros who have won the Best of Award three times in a row, Bros Roofing has established itself as one of the leading roofing companies in the city with this award – here’s what they had to say about their business, their journey with HomeStars, winning the award and more!
Let’s Start At The Beginning…
The story of Bros Roofing’s beginnings is as interesting as it gets – when Kevin Zhuang, owner of Bros Roofing, immigrated to Canada as a teenager, he used to live in a rented townhouse along with his family. During winter and rains, he often noticed a leaky roof which was never fully repaired in spite of seeking help – which led them to move houses. This and a childhood interest in the construction industry propelled Kevin to pursue a career in the roof construction industry. Armed with a sincere passion and love for the industry, he was determined to work hard and never stop learning to be at the forefront of the industry. Whether it was repair or replacement, he lead his team to help people in need and solve problems efficiently.
Thoughts On Being An Industry Leader…
The key to being successful and establishing the brand as an industry leader has been the combination of professional skills and effective communication, according to Kevin. His dedication to learning new skills shines through his work and helps take the business forward.
The HomeStars Journey And How It Has Helped To Grow
“We saw how HomeStars helped big and small businesses with skills, passion and confidence like ours. It was a good match for us and helped homeowners connect with pros. So we decided to join HomeStars and it has been a great decision.
We had a very experienced account manager who onboarded us and personally guided us with useful tips on how to operate, which eventually helped in getting better homeowner connections and projects.”
-Kevin Zhuang
Tips On Getting Good Reviews…
According to Kevin, there is no shortcut to getting sincere reviews from clients – the only way to get good reviews is to ensure that you help the customers and solve their problems. He has often come across clients who have hired pros but have not been satisfied with the results. So it is crucial for them to make sure that every client is satisfied and their issue is resolved. They fall back on their experience, expertise and skills and pay attention to details to solve roofing issues. Kevin also adds, “Every business wants to make money but you must persevere in serving your customers first.”
Thoughts On Ensuring Customer Satisfaction…
“One good turn deserves another – be a friend to your customers and solve their problems. That is the only way to ensure 100% customer satisfaction every time.”
-Kevin Zhuang
On Winning The Best Of Award And Marketing It…
“This award belongs to all the crew members and their unrelenting efforts – we also owe it to the HomeStars family and especially our account manager, Janet, who helped us achieve success and this award. It is an honour for us and means the world to us – it marks a new milestone in our journey and inspires us to go all out this year. And we will be marketing this win by adding it to our website, social media, and local listings and also creating a video highlighting the award!”
-Kevin Zhuang
If you are feeling inspired after reading this story, you can read more such stories in our Success Story Section or get in touch with Bros Roofing if you have any roofing troubles! To know more about how HomeStars can help you succeed, get in touch with your customer success manager today!
