Endless delays, poor workmanship and attitude from staff. My designer took me to Moscone and I will never forgive him for that. We purchased 2 beautiful, expensive slabs that arrived with 1 scratch and a chip in a corner and the seems look awful. Everyone who comes into my kitchen questions why they did such a crummy job with the seems. When a manager came out, he claimed that we were over reacting about the defects simply out of anger that the job was delayed. Also, after the order was placed I received 2 emails indicating that they had quoted the wrong price and they needed more money. We were out of the country when this all happened without internet so the 5 weeks it takes to process the order was delayed by 2 more weeks. I am now looking for a granite installer to repair the seems.