During a previous dryer repair (made by another supplier), the tech had mentioned that the permanent kink in our semi rigid aluminum dryer vent would likely cause dryer performance problems (or failure) in the future. He recommended Dryer Vent Wizard as a potential source of a remedy. The vent in question ran up the outside wall between the foundation blocks and a wood panel wall on the inside. I can clearly remember replacing an old plastic vent with the aluminum one roughly 20 years ago... and how I had nearly no skin left on my hands by the time I was done. It was a very awkward tight fitting situation. In other words... I was not anxious to tackle this job again.
I called Tyler (at Dryer Vent Wizard) on April 22nd and he got right back to me with an appointment arrangement on the 25th. Tyler's son, Leighton, was actually the tech assigned to our job... and he was an absolute delight. He arrived at our house 30 minutes prior to the appointment time (after calling first to insure that this would be OK). Personable, clean, funny, knowledgeable and hard working... Leighton recommended a total replacement of our existing vent in order to meet current code... as well as a brand new anti-pest solution on the outside wall. We quickly agreed and he went to work. Less than 2 hours later, we had a brand new, code friendly dryer vent solution and we simply couldn't be more satisfied. I highly recommend this supplier for anyone who is having issues with a dryer vent.