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97%
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Reviews by rating (past 12 months)
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Reviews for Captain Electric

Average customer rating:
9.8 10 (247 reviews)

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N. Raynor from Toronto
2 reviews Pickering, ON
10/10

The exhaust fan in my son's washroom stopped working. I assumed it was the fan itself, however, Zac from Captain Electric determined that there was a problem with the switch which was related to the circuit. He carefully diagnosed the problem and restored power to the bathroom fan. He also installed new light fixtures in two bathrooms. Zac did a thorough inspection of the electrical outlets and informed me of two problem areas; the microwave needed to have a box for the receptacle over the stove, and the 20 year-old circuit panel (fuse box) indicated electrical damage. This was surely a safety concern so I got a quote from Zac to upgrade the panel. Today was Zac's second visit. He and Nathan worked as a team to replace the damaged electrical panel. The box for the microwave receptacle was also replaced. Zac gave all quotes, installation information and timeframes ahead of time so I knew exactly what it would cost and what to expect to complete the job. From the moment Zac greeted me at the door on the first visit, to the job completion today, I knew that I was dealing with courteous, professional, intelligent and skilled electrician! I was also impressed with the administrative staff for keeping me informed of scheduled appointments etc. I highly recommend Captain Electric and Zac for resolving the electrical issues in the house. Thank you!

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saeheeshin in Ottawa
1 review Toronto, ON
10/10

I called Captain Electric for a kitchen light suddenly going off; I posted few places in Homestar and they immediately called me back to setup an appointment. I appreciated the quick response.

Zac came in, showed me his qualifications, and quickly found out what the issue was. He offered few recommendations before starting and fixed rate meant I wasn't dreading the clock. In a few hour, the problem got resolved and we had our lights back! :D

Thank you Captain Electric!

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Jennifer Shreve Oshawa
5 reviews Oshawa, ON
10/10

I called Captain Electric as we were moving our pool equipment and needed wiring done for the pump. They were able to come out the next day to review the job and they knew we needed done soon as the concrete was going to be poured the next week. We agreed to the job and Brian, the manager was able to schedule us for the Monday. At 8 am Zac, Nathan and Keith came to the house to started the job. It was a large project as they had to disconnect the old equipment and wire for the new. This meant running a line through the crawl space. The finished job was neat and tidy. All the cables were clipped properly to the fence and all the metal around the pool was bonded for safety. The 1st ESA inspector reviewed the work and passed it. After the concrete deck was poured, Ryan came to hook up the pump for us. The 2nd ESA inspector came and did the final inspection and passed all the work. He said that the cabling that was used was very good and he wished everyone would use it. This job took 3 guys 10 hours to complete. All work areas were left neat and clean. While they were there I asked Zac if he could wire my new dishwasher as the old one plugged in and new one was hard wired. He completed this for me at the end of a long day. It was greatly appreciated.
I also want to compliment the office staff, Diane, Todia and another person (sorry I can't remember her name) who I dealt with. They were friendly and always able to help or have someone call me back with the answer.
This company is professional from top to bottom.
I would recommend them to family and friends.

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Judy Reichert in Whitby
4 reviews Whitby, ON
10/10

Ryan and Nathan were thorough and professional. They did a walk through and suggested getting upgraded smoke detectors and whole home surge protection. We added this to the order and are so happy with the work. We also had lights, a range hood, and a dimmer light replaced. They took away the old materials for disposal. Excellent work. We were recommended Captain Electric by friends and would use them again in a heartbeat.

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Company Response

Thank you Judy. We were glad to have been able to look after all of your needs today. When we are in a client's home - we always want to make sure that we have not missed something like Smoke/CO Alarms that could affect the safety and security of your family. The safety inspection that we perform is an important part of every visit, no matter what the reason for our service call. *** Now that you have updated your old Smoke/CO Alarms with new ones, your home is well protected. *** Adding "Whole Home Surge Protection" provides a good "first-line of defense" against damage to electronics, that can result from surges and spikes. We look forward to seeing you again. Thank you for allowing us to be of service. ...bw

Shalini in Pickering, Ontario
7 reviews Pickering, ON
10/10

I needed my outdoor light fixtures, kitchen, bedrooms, bathroom vanity and basement lighting fixtures replaced. The office was courteous and promptly sent over Zack to give a detailed estimate. Zack was professional and gave good time. He also identified my electric panel board at home needed a minor fix. The job is complete now. I am very happy with the results.

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Company Response

Thank you Shalini, it was a pleasure working with you. The new fixtures really make a difference to brighten up your home. Thank you for choosing Captain Electric. We look forward to seeing you again, when you need us. ... bw

Gerry in Pickering
1 review Pickering, ON
10/10

I had put off replacing our old fuse box for many years. Ryan explained the process to us a few months ago and yesterday, he and his team were totally professional every step of the way. We are happy with the work and the Fireguard gives us peace of mind.

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Company Response

Hi Gerry. This was a good decision for you to upgrade at this time. Your Home is now equipped with a new Electrical Panel, complete with modern "Fire Guard" (ARC-Fault) Circuit Breakers. Any arcing from a problem such as a loose connection anywhere on a circuit, is detected by these special breakers - and the breaker on the circuit with the problem will trip, eliminating the hazard until it can be corrected. These breakers are an excellent way to add a high level of fire protection to any home. We were happy to be of service Gerry, and will see you next time. ... bw

Abell in Toronto
1 review Toronto, ON
10/10

Amazing customer service from the time we booked an appointment until the time the work was completed. Friendly, professional service. Ryan explained all aspects of the scope of work and delivered as promised.

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Company Response

Thank you Abell, for commenting on your experience. We aim to be friendly and professional (I don't think anyone likes to work with a company that has grumpy people ... lol). Our Electricians always spend the time needed to thoroughly explain to our clients the work that needs to be done, and all options. This is followed through by doing exactly what we said we would do. *** We truly appreciate your business and look forward to serving you again when you need us. ...bw

Heather L. in Toronto
1 review Toronto, ON
10/10

We had an unusual issue with an electric current in our shower after hours. The electrician Zach attended and was extremely professional, thorough, courteous. I would highly recommend this company and would not hesitate to call for any future electrical requirements.

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Company Response

Thank you Heather, for posting this review. ***The problem you had was very serious, and needed to be solved quickly. You did the right thing by calling immediately when you discovered getting shocked from touching plumbing. Older wiring systems, particularly ungrounded systems can become extremely dangerous when a fault occurs. In all older homes with knob & tube wiring or other ungrounded wiring - consideration should be given to upgrading by means of rewiring. ***We were glad to be able to help you with this situation, solve the problem and make it safe. We look forward to being of service again when you need us. ...bw

HC in
1 review Toronto, ON
10/10

Captain Electric changed my electrical panel and offered incredibly professional service. They arrived on time, worked efficiently, were polite and helpful. They also checked and changed some faulty switches and outlets. I would recommend this company to anyone who is looking for quality work. The office staff was also 5 star. They arranged all the administrative work and kept me up to date on schedules. Use this company!!

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Company Response

Thank you HC. We truly appreciate your comments here on HomeStars. We are proud of our team here at Captain Electric, a dedicated group of people who really do care about the work that they do and the clients we work for. Helping homeowners in the best way possible, is our goal...every day. We try to make the experience for the homeowner a pleasant one, and that starts with scheduling the work, and then planning and executing the work (so that we make efficient use of both your time, and our time). Thank you for choosing Captain Electric, and we hope to see you again when you need us. ... bw

A in Oshawa
1 review Oshawa, ON
10/10

Very good service, they set up appointments, called ahead, and arrived on time. Guys that did the work were very professional, knowledgeable, and polite. They were tidy and took away all remnants of the job.

As the owner of a business myself I can say that not too many companies provide this kind of service nowadays. I would highly recommend Captain Electric and will use them again when needed.

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Company Response

Thank you very much for your review. We strive to be the best that we can be when it comes to serving our clients. It is true that things like "keeping appointments, being On-Time, calling ahead, properly cleaning up afterwards" do seem to be rare these days. I belioeve that it boils down to caring. At Captain Electric, we do take these things seriously. Any company that is focused on "service" should deliver in these areas. Thank you for noticing and mentioning them, and we look forward to seeing you again when you need us. ... bw

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Lighting, Home Automation, and Basement Renovation
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV 240V Charging Stations -
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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