Reviews

10/10

Sourced a few quotes to add additional attic insulation - all prices were very similar but I ended up picking Tropical (even though marginally more expensive) because I felt their sales representative Walter really took the time to put together a detailed quote and answered all of my questions/concerns - the extra mile in customer service really does make the difference! Gino came and installed about a week later and he was also very friendly and professional, allowed me to see the difference for myself when he was finished. I was very happy with the entire experience overall. Thanks! (photos of finished job below)

Was this review helpful?
Company Response

Good afternoon and good to hear from you! We are happy that we could provide you with good value for your investment. We appreciate you taking your time to let us know how we did and are more than pleased we met your expectations. Thank you for choosing us.
All the best,
Team Tropical

10/10

Another positive review to add to the list...Owen was very responsive by phone and set up a chimney cleaning for the weekend (always appreciated). Sean showed up right on time as promised, and did a great job with cleaning the chimney. No complaints here, would use again.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks very much for the great review! I've also let Owen and Shawn know and they'll be very happy to hear! Let us know if you need anything more in the future.
- Kelley

10/10

One quick phone call and 3 days later John was in to replace our oversized patio screen door. John was very professional and friendly - even re-aligned our sliding door at no charge. Would not hesitate to recommend.

Was this review helpful?
Company Response

John goes the extra mile for sure, thanks for the positive review.

10/10

Had a new bay window as well as upstairs windows replaced - am very happy I went with Brock. During the quotation process, Tony was extremely helpful, and quick to respond to my questions via email. Pricing was in-line with my other quotes so ultimately my decision came down to customer service. Installation by John and his wife was on-time, surprisingly quick, and they were meticulous in the clean-up, not a speck of dust or debris to be seen. Overall I was very happy with Brock and would not hesitate to recommend to others.

Was this review helpful?
Company Response

Hello! I must say, It's pretty great to hear that once your decision came down to customer service- Brock was your number one option. We're glad to hear that Tony, John and John's wife were very efficient in providing all you needed during your projects entire process. Our company takes great pride in our customer service, and we're very appreciative of you taking notice to that. Thank you recommending Brock! It is greatly appreciated, have an excellent day.

10/10

Great work - responsive, professional and on time. Chris was a pleasure to deal with and answered all of my questions during the decision process. Competitively priced, quick and thorough installation. I'm very happy with the overall experience!

Was this review helpful?
10/10

Top of the line service from my first phone call with Stanley - to when Kevin and Mark showed up for the cleaning. Mark inspected the ducts and gave his honest opinion that they really did not warrant a full cleaning (which saved me significant $$$) and took the time to troubleshoot with me (hearing some knocking/dripping noises when furnace runs). I was very impressed with them overall and appreciated their honesty. I would recommend without reservation!

Was this review helpful?
Company Response

Hi DSven - Thanks for the positive feedback. We appreciate the effort to share your positive sentiments of our service with others on Homestars. We are firm believers in karma and will always do right by our customers. This company started from a negative experience from an unqualified air duct cleaning company and it's our mission to ensure we perform this service properly and thoroughly for every customer we have the privilege to serve. Our service always begins with an inspection by NADCA certified ASCS and CVI technicians. If cleaning of your system is unwarranted - we will document and show you why. We're in this business to help and educate. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts.com)