A1 Quality Chimney Cleaning & Repair

Chimney Build & Repair
48 Fieldway Rd., 2nd Floor Toronto ON M8Z 3L2
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A1 Quality Chimney Cleaning & Repair
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98%

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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for A1 Quality Chimney Cleaning & Repair

Average customer rating:
9.9 10 (143 reviews)

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Stuart in Old Toronto
Stuart in Old Toronto
1 review Toronto, ON
10/10

Fantastic chimney repair experience

I had a fantastic experience today with Owen repairing our chimney (both for a wood-burning fireplace and a gas water heater). Our exterior flue liner had fallen down inside the chimney, Owen quickly assessed the needed repairs and showed me photos to explain what he would be doing. He was very professional, kept me informed, answered all of the questions I had and cleaned the work area fully before leaving. The cost was exactly as quoted over the phone, even with what I think was a bit of extra effort to extract the fallen liner from inside the chimney. Couldn't be more pleased with today's repair, I'll be sure to use and refer others to A-1 Quality Chimney for any future chimney needs.

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Company Response

Thanks for the amazing review, Stuart! Owen is very experienced with this kind of chimney repair and we're always happy when our customers are!

Jane in the Beaches in Etobicoke
Jane in the Beaches in Etobicoke
1 review Toronto, ON
10/10

Chimney cleaning and pop-up cap repair

Terrific work and great customer service. They are fast, efficient and leave your home tidy. Owen repaired the clasp for the pop-up cap chain as part of their ongoing service.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review, Jane! Let us know next time you need to do the fireplace maintenance or if you have any other issues with your lock-top damper.

Squirrely in Etobicoke
Squirrely in Etobicoke
1 review Toronto, ON
10/10

removal of squirrel nests in chimney, new screens and cap on chimney, filling of gaps and cracks in the mortar

Zach did a superb job. He carried out the tasks in a professional way, coping with some surprises along the way (2 nests, not one) , cleaning up the debris in the fireplace carefully. Not many chimney companies will do squirrel removal as well as masonry and screening work. I am grateful this company was up the task.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review! It's spring and a hot housing market for our squirrels! Zach was very happy to read your review. Do let us know the next time you need anything done with the fireplace or chimney.

Terry in Etobicoke
Terry in Etobicoke
1 review Toronto, ON
10/10

Awesome

Great company! I’ve been using them for 7 years and the guys are great. Had Zach come out this time and he was super nice, knowledgeable and fast, great guy!

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review, Terry! We are always happy to work with you and Zach was delighted to see your glowing feedback!

Private User
Private User
Private User reviews Toronto, ON
10/10

Chimney cleaning and WETT technician report (for insurance)

Honestly one of the best customer experiences I've had in recent memory! Kelley was highly efficient an professional whenever we communicated (both via email and by phone). I had a slew of questions and some unique requirements given that we had just moved into the house. He was accommodating, patient and made sure we had everything we needed. The technicians that visited our home were friendly and very tidy and they got the job done! If you need your chimney serviced, make this your first call.

1 of 1 people found this review helpful.
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Company Response

Thanks for the amazing review! I'm glad we could get everything sorted for your insurance. We're always happy to help!

condie6
condie6
2 reviews Toronto, ON
10/10

Chimney Sweep

Great service! Owen was very informative in helping me with the damper and did a great job in a timely manner. Would use this company again and ask for Owen.

2 of 2 people found this review helpful.
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Company Response

Thanks for the great review and I'm glad we could get the damper situation sorted out for you!

Steven in Toronto
Steven in Toronto
1 review Toronto, ON
10/10

Service

My property manager arranged to have A1 Quality Chimney clean my antique wood stove. They arrived on time, as scheduled to perform the maintenance. Unfortunately, there was damage to the pipe and they were unable to clean it on site. Owen went above and beyond to source the replacement part (quickly) to fix the issue. He easily arranged another visit with me to replace the part and clean. Communication was great which allowed me to plan my day. He called 2 hours before confirming his ETA and arrived right on time. Couldn't be happier with the service, advice and expertise of Owen. I normally don't write reviews but with such a great experience I would highly recommend this company!

1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to write this review, Steven! We're very happy that everything went well with the stove and we look forward to working with you in the future.

Joe in Mimico
Joe in Mimico
3 reviews Toronto, ON
10/10

Chimney Cap Replacement

Extremely impressed with the service from Owen and his associate Zach. They quickly assessed the work needed, confirmed the price AND got the work completed. In and out within less than an hour, all quality work. Definitely recommend this team to address your chimney needs!

1 of 1 people found this review helpful.
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Company Response

Thanks for letting us know, Joe! Owen and Zach were very happy with your compliments as well. Let us know if you need anything for your fireplace in the future.

Laura in Toronto
Laura in Toronto
1 review Toronto, ON
10/10

Exceptionally honest

As new home owner, I had called for two chimney sweeps. Coincidentally, A1 Quality Chimney Sweep had already cleaned our two chimneys for the previous owner weeks before we moved in. I had no idea, but they had my new home's record on file and let me know that there was no need for a cleaning. They also very patiently listened to an issue I once had with one of the fires (where some smoke blew down) and they told me what I had to do next time. They could have easily charged me for services I thought I needed, but instead were honest and patient on the phone and told me that no services were required at this time. Will definitely use them in the future! I'm very impressed.

1 of 1 people found this review helpful.
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Company Response

Thanks for your kind words, Laura! We maintain a detailed database of all our jobs, so I'm glad we were able to help you with some information about your new home. I'm glad we were able to solve your problem on the phone and I look forward to your call when you need your next sweep.

Dorothy in Etobicoke
Dorothy in Etobicoke
1 review Toronto, ON
10/10

Chimney Cleaning

Can't recommend A1 Chimney highly enough...their outstanding customer service makes this company a pleasure to deal with. Shawn, has been our Chimney specialist for a few years now and we couldn't be any more satisfied. He's exceptional....professional, engaging and extremely thorough plus he really cares about doing a good job.

1 of 1 people found this review helpful.
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Company Response

Thanks for reviewing us, Dorothy! Shawn is an excellent technician and we love him too!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Quality Chimney Cleaning & Repair

2012 and 2013 Consumer Choice Award winner for Chimney Services.

A-1 Quality Chimney is an award-winning, full-service chimney company that has been serving homeowners in Toronto and surrounding areas for 30 years.

Chimney cleaning, masonry repair and general maintenance is essential to preventing fire and ensuring safe operation of wood, oil, coal and gas burning appliances. With over 60,000 customers, we service thousands of fireplaces, wood stoves, pizza ovens, gas fireplaces, furnaces and other heating appliances.

When it comes to chimney repairs and chimney rebuilds, we are able to address any masonry issues that arise. Above the roof line, chimneys bear the brunt of our cold winters and hot summers and diagnosing and addressing masonry issues is our specialty. Once you are ready for your repairs, we’ll get it done, on-time and on-budget.

Having been in the business for so long, most of our customers come back to us year after year. And so we strive to give you the best service we can and ensure you and your family are safe and warm.

CATEGORIES
Chimney Build & Repair, Chimney Sweeps, and Fireplaces
SERVICES
Chimney sweeping, chimney cleaning, animal and nest removal, chimney rain and animal caps, WETT inspections, chimney inspections, chimney flue tile repair, chimney rebuilds, masonry repairs, bricklaying, damper repair, chimney liner installations, gas fireplace service, gas furnace cleaning and maintenance
WEBSITE
https://a1qualitychimney.com
YEAR ESTABLISHED
1981
PAYMENT METHOD
Cheque or Cash
LICENSES
Municipal, TSSA, WETT
MEMBERSHIPS
Better Business Bureau (A+)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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